Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Marqui Scott

Marqui Scott

Chicago,United States

Summary

Dynamic Corporate Account Specialist at Cennox with 3+ years of experience in a B2B environment with a proven track record in account management and customer engagement.Achieved a 100% client retention rate while driving a 10% revenue growth. Skilled in conflict management and CRM tools, I excel in fostering relationships and delivering exceptional service in high-pressure environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Corporate Account Specialist

Cennox
Chicago, United States
10.2022 - Current
  • Managed a portfolio of 30+ corporate accounts, ensuring seamless communication and high-quality service delivery through various channels, including email, phone, and client portals (ServiceChannel, FMpilot, ServiceNow, Corrigo, etc.). Resulting in a 100%+ client retention rate over three years..
  • Identified opportunities to expand client utilization of services, contributing to a 10% growth in account revenue and consistently achieving $90K+ in monthly gross revenue.
  • Collaborated cross-functionally with sales, operations, and service teams to ensure the timely execution of client projects, including safe installations, removals, repairs, and corporate transitions.

Independent Contractor/ Customer Support Representative

Abundant Living Virtual Service
Chicago, United States
12.2021 - 10.2022
  • Handled 150+ calls on a day to day basis with a sense of calm and good work ethic.
  • Able to maintain Call Adherence of over 95%
  • Ability to maintain a great Quality Assurance overall Successfully keep a transfer rate of 6% and below
  • Able to de-escalate and handle guest who had been unsatisfied with their received services with an empathic and understanding nature.

Certified Culinary Assistant Trainer

Chedders Scratch Kitchen
Terre Haute, United States
07.2015 - 11.2021
  • Trained and onboarded over 50 new team members, ensuring consistent adherence to brand standards, food safety protocols, and customer service excellence.
  • Recognized by leadership for reliability, attention to detail, and ability to lead by example during peak hours.
  • Partnered with management to implement updated training materials, improving new hire performance and retention rates.
  • Served as a go-to mentor and shift lead, coaching peers in high-pressure environments and fostering a collaborative team culture.

Education

High School Diploma -

Kenwood Academy High School
Chicago, IL
06.2012

Skills

  • Account Management
  • Empathy
  • Leadership
  • Conflict Management
  • Customer engagement
  • Problem-solving
  • Listening
  • Critical Thinking
  • Project Coordination
  • Sales support
  • Negotiation
  • CRM (HubSpot, Oracle)
  • Customer Service Portals
  • Excel
  • Communication tools (Outlook, Teams, Gmail)

Accomplishments

Diamond Club Honoree, Cheddar's Scratch Kitchen - Recognized as a top performer among hundreds of employees for excellence in leadership, teamwork, and service.

Certification

  • Customer Success Foundation Professional Certificate By ChurnZero, ChurnZero, 08/16/25
  • Customer Experience Leadership, LinkedIn Learning, 08/15/25
  • Customer Experience: Journey Mapping, LinkedIn Learning, 08/15/25
  • Customer Retention, LinkedIn Learning, 08/15/25
  • Onboard New Customers for Loyalty, Engagement, and Expansion, LinkedIn Learning, 08/15/25
  • Building Rapport with Customers, LinkedIn Learning, 07/01/25
  • Customer Success Foundations, LinkedIn Learning, 07/01/25
  • Developing a Service Mindset, LinkedIn Learning, 07/01/25
  • Move into a Customer Success Career, LinkedIn Learning, 07/01/25
  • Foundations of Project Management, Google Course Certificate, 04/01/25
  • Service Hub Software, HubSpot Certification, 07/15/25

Languages

English

Timeline

Corporate Account Specialist

Cennox
10.2022 - Current

Independent Contractor/ Customer Support Representative

Abundant Living Virtual Service
12.2021 - 10.2022

Certified Culinary Assistant Trainer

Chedders Scratch Kitchen
07.2015 - 11.2021

High School Diploma -

Kenwood Academy High School

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Marqui Scott