Nickie Thomas
Hollywood
Summary
Detail-oriented team player with strong leadership skills bringing enthusiasm and maintaining a positive attitude in a high-volume nightclub and lounge setting. Food and beverage specialist with up-selling capabilities.
Overview
11
11
years of professional experience
Work History
Server
The Shorely at Marina Village
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Performed opening and closing duties, ensuring the server station was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lead Cocktail Server/Bartender
Ink Cocktail Lounge
02.2021 - 02.2023
- Prepared VIP table for bottle service customers.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Trained new team members on proper serving techniques and company policies, promoting consistency across staff.
- Enhanced guest experiences by providing exceptional cocktail service and tailored recommendations.
- Worked with pos systems Clover,Aloha, and Toast.
- Increased sales by upselling higher-end products to customers.
- Efficiently balanced multiple responsibilities during high-volume periods without sacrificing quality of service.
- Assisted VIP coordinator with organizing and directing photoshoots, choosing uniforms, and costumes for events.
Lead Cocktail Server
High Tide Music Festival
06.2022 - 06.2022
- Prepared tables for bottle service.
- Directed bottle service coworkers with setup and assisted with issues and guests needs.
- Helped VIP guests with bottle selections and additional beverages.
- Collected trash, wiped up spills, and replenished ice and drink mixes to maintain fresh and clean customer areas.
Cocktail Server
Deco Night Club
09.2019 - 07.2021
- Prepare table for VIP guests
- Promote club through social media as well as promotional events and photo shoots.
- Worked with high table minimums.
- Displayed outgoing and friendly demeanor to guests to create a fun and exciting environment.
- Brought out bottles with appropriate presentations and poured champagne.
- Mixed drinks based on guests preferences.
Cocktail Server
Republic Garden & Lounge
06.2016 - 03.2017
- Carried out complete opening, closing and shift change duties to keep lounge working efficiently and team ready to meet customer needs.
- Prepared drink mixers and set up VIP tables.
- Displayed enthusiasm and promoted excellent service to customers.
- Brought out bottles and champagne.
- Mixed drinks and poured champagne for guests.
Server/Bartender
Outback Steakhouse
03.2014 - 10.2016
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and team ready to meet customer needs.
Bartender
Carolina Ale House- LM Hospitality
05.2015 - 06.2016
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with inventorying beverage stock and bar supplies.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed strict recipes and drink measurements to minimize product used.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Education
Associate of Arts - Psychology
Virginia Highlands Community College
Abingdon, VAHigh School Diploma -
Holston High School
Damascus, VASkills
- Team Leader
- Thrives in Fast-Paced Environment
- Guest Relations Professional
- Organized and Efficient
- Strong Liquor and Champagne knowledge
- Bar terminology
- Up-selling Capability
Timeline
Server
The Shorely at Marina Village
09.2024 - Current
Lead Cocktail Server
High Tide Music Festival
06.2022 - 06.2022
Lead Cocktail Server/Bartender
Ink Cocktail Lounge
02.2021 - 02.2023
Cocktail Server
Deco Night Club
09.2019 - 07.2021
Cocktail Server
Republic Garden & Lounge
06.2016 - 03.2017
Bartender
Carolina Ale House- LM Hospitality
05.2015 - 06.2016
Server/Bartender
Outback Steakhouse
03.2014 - 10.2016
Associate of Arts - Psychology
Virginia Highlands Community College
High School Diploma -
Holston High School
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