Nicklas Hammock
Yukon,OK
Summary
Licensed Oklahoma Property and Casualty Insurance Producer with hands-on experience in customer service, claims processing, and policy servicing. Skilled in reviewing coverage details, assisting with underwriting decisions, and ensuring accurate policy changes across personal and commercial lines. Known for clear communication, attention to detail, and a strong understanding of insurance regulations and client needs. Committed to delivering efficient, compliant, and high-quality support in a professional, team-oriented environment
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Thomas Baste AAA Insurance Agency
09.2024 - Current
- Process premium payments and maintain accurate transaction records
- Communicate with various company underwriters to relay information and resolve policy issues
- Gather and enter quote information for new policies and renewals
- Make policy changes, updates, and adjustments per customer or company request
- Open and process home and auto insurance claims, ensuring accurate documentation and timely submission
- Handle customer walk-ins, providing front-line service for billing and coverage questions
- Answer high volumes of inbound and outbound calls with professionalism and efficiency
- Completed midterm and renewal policy reviews
Engineer's Assistant
Indian Territory Operating
08.2022 - 04.2023
- Oversaw daily office operations and coordinated tasks for a team of five employees, ensuring smooth workflow to meet project deadlines
- Effectively handled client interactions and employee concerns, including managing sales processes, delivering investor presentations, and overseeing payroll administration
- Collaborated closely with the lead Petroleum Engineer, acquiring extensive knowledge and insights into the oil and gas sector, and contributing to strategic decision-making
Personal Assistant
Trinity Way Enterprises
05.2019 - 08.2022
- Monitored and analyzed business expenses and income using Excel, providing detailed financial reports and insights.
- Extracted and organized data from oil and gas leases in Oklahoma and Texas
- Developed and designed investor presentations, effectively communicating key business metrics and strategic plans to stakeholders
Education
Associate of Arts - Business Administration
University of Central Oklahoma
Edmond, OK05-2027
Associate of Arts - Business Administration
Redlands Community College
El Reno05-2024
Skills
- Customer service
- Critical thinking
- Data entry
- Proficient with EPIC
- Insurance Industry Knowledge
- Experience Quoting with multiple insurance carriers
- Oil and Gas Industry Knowledge
- Administrative Support
- exceptional communication
- 60 WPM
Certifications and Licenses
Oklahoma Property and Casualty Producer License
Motor Service Club License
Microsoft Office Certification
PCI DSS Certification
Timeline
Customer Service Representative
Thomas Baste AAA Insurance Agency
09.2024 - Current
Engineer's Assistant
Indian Territory Operating
08.2022 - 04.2023
Personal Assistant
Trinity Way Enterprises
05.2019 - 08.2022
Associate of Arts - Business Administration
University of Central Oklahoma
Associate of Arts - Business Administration
Redlands Community College