Nicklaus Nelson
Howell,MI
Summary
Proven leader in customer success and product management, adept at strategic planning and client relations, significantly enhancing customer retention for Digital Room. Skilled in SQL and databases, and excelling in process enhancement, I've streamlined onboarding, boosting product adoption rates. Expert in multitasking, my initiatives have consistently driven positive outcomes and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Digital Room
07.2021 - 08.2024
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
Product Manager
Pool Geeks
02.2018 - 06.2021
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Coordinated project planning and execution with team members and team leads.
- Prioritized roadmap in order to achieve product goals and metrics.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Analyzed metrics to measure product performance.
- Directed planning and budgeting efforts.
- Coordinated design meetings and decisions with internal departments and teams.
Shift Leader
Panera Bread
04.2017 - 05.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed and implemented new processes and procedures to streamline operations.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Conducted performance reviews and provided staff with feedback and guidance.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Developed effective improvement plans in alignment with goals and specifications.
Education
High School Diploma -
Howell High School
Howell, MI05.2018
Skills
- Strategic Planning
- Client Relations
- Customer Account Management
- Schedule Management
- Account Updates
- Customer Needs Assessment
- Customer Retention
- Process enhancement
- Issue Identification
- Documentation And Reporting
- Multitasking
- SQL and Databases
Certification
- Initiating and Planning Projects, University of California, Irvine
- Cybersecurity Tools & Cyberattacks, IBM
- Data Science, IBM
- Data Science Methodology, IBM
- Python for Data Science, AI & Development, IBM
- Tools for Data Science, IBM
- Google Data Analytics Professional Certificate, Google
Timeline
Customer Success Manager
Digital Room
07.2021 - 08.2024
Product Manager
Pool Geeks
02.2018 - 06.2021
Shift Leader
Panera Bread
04.2017 - 05.2018
High School Diploma -
Howell High School
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