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Nickles L. Lewis Sr
Independent Insurance Adjuster
Arlington,Tx
Summary
Experienced Field Insurance Adjuster with 2 years in property and auto claims. Utilize investigative skills and a customer-focused approach to assess damages and expedite claims processing. Committed to contributing expertise and ensuring client satisfaction in a fast-paced environment. Seeking opportunities to apply knowledge and drive positive outcomes for the company and policyholders.
Overview
25
25
years of professional experience
10
10
Certifications
Work History
Commercial Auto Appraiser
AJA Consultant
05.2022 - 10.2024
- Collaborate proactively with agents, policyholders and internal stakeholders on claims and book of business as needed
- Resolve claims through negotiation, mediation, and arbitration with minimal assistance
- Develop plan of action to proactively conclude claims, timely evaluate damages, engage other parties in negotiations and settle claims pursuant to guidelines and delegated authority
- Establish and maintain proper reserves for each claim to accurately reflect the financial exposure
- Review and interpret commercial insurance policies and accordingly communicate coverage issues verbally and in writing
- Communicates claim activity and processing with the ill or injured party and the client; maintains professional client relationships
Field Property Adjuster
Pilot Catastrophe Services
10.2024 - Current
- Conduct thorough field investigations and on-site inspections of property and auto damage claims to accurately determine extent of loss
- Evaluate insurance policies and determine coverage based on individual claims
- Negotiate settlements with claimants and ensure fair compensation is provided while adhering to policy terms
- Collaborate with contractors, vendors, and legal teams to facilitate efficient claim resolution
- Prepare detailed reports and document all findings and communications with precision and clarity
- Successfully settled 90% of claims within 30 days, resulting in improved customer satisfaction and retention
- Reduced claim processing time by 20% through effective time management and streamlined workflows
- Mitigated potential legal disputes by maintaining meticulous records and ensuring transparent communication with claimants
- Enhanced negotiation skills through frequent interactions with diverse clientele and stakeholders
- Strengthened investigative abilities by consistently identifying fraudulent claims and taking appropriate actions
- Developed a robust understanding of insurance regulations and industry standards through continuous professional development and training
- Increased accuracy of damage estimates by utilizing advanced software programs for appraisal calculations.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Collaborated with contractors and other professionals to ensure accurate appraisals of damage costs for residential and commercial properties.
- Performed 60 field investigations of damaged properties every month.
Field Auto Claims Adjuster
Pilot Catastrophe Services
10.2024 - Current
- Evaluate the extent of physical damages to determine coverage eligibility and accurately estimate repair costs based on industry standards and company guidelines
- Conducted thorough investigations, gathering evidence, and collaborating with experts to validate claims
- Negotiated settlements with clients, ensuring fair and efficient resolutions in compliance with policy terms
- Maintained accurate documentation and records of claims, adhering to regulatory guidelines and company protocols
- Communicated effectively with policyholders, agents, and other stakeholders to provide updates and resolve inquiries promptly
- Maintained strong relationships with key stakeholders such as adjusters, agents, repair facilities, medical providers, and legal representatives for seamless collaboration throughout the claims process.
- Advocated for customers, ensuring they received fair and prompt settlements for their claims.
- Evaluated and investigated over 100 auto claims in 3mo. and decided whether insurer should pay claim.
Owner, General contractor
LAT Industries LLC
01.2000 - Current
- Manage various construction projects with budgets of up to $5M each
- Train subcontractors on company standards and protocols
- Attain high client satisfaction by optimizing project efficiency and ensuring timely completion
- Achieved annual cost control targets through strategic planning and execution
- Performed pre-construction inspections and managed post-construction audits for 3+ projects per year
- Streamlined project-related functions by developing schedules, overseeing quality control, and ensuring within-budget project completion
Education
Business Management
Dallas Community College El Centro
Dallas, TexasSkills
Xactimate
Microsoft Office
Word
Excel
Mitchell
Alldata
CCCone
Business management
Customer relations
Labor relations
Budget administration
Relationship building
Small business operations
Client service
Negotiation
Strategic planning
Certification
State Farm Estimatics Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Work Preference
Work Type
Contract WorkFull TimeLocation Preference
RemoteHybridImportant To Me
Career advancement401k matchPaid sick leave4-day work weekPersonal development programsWork-life balanceFlexible work hoursWork from home optionPaid time offStock Options / Equity / Profit SharingTeam Building / Company RetreatsSoftware
Timeline
Field Property Adjuster
Pilot Catastrophe Services
10.2024 - Current
Field Auto Claims Adjuster
Pilot Catastrophe Services
10.2024 - Current
Commercial Auto Appraiser
AJA Consultant
05.2022 - 10.2024
Owner, General contractor
LAT Industries LLC
01.2000 - Current
Business Management
Dallas Community College El Centro