Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicklous Simmons

Satellite Beach,FL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

1
1
year of professional experience

Work History

Member Service Specialist

Planet Fitness
Satellite Beach, Florida
12.2023 - Current
  • Answers incoming calls regarding membership benefits and services.
  • Monitors compliance with organizational security protocols when interacting with members.
  • Provides support to members regarding account inquiries, processing transactions, and resolving issues.
  • Assists with the opening of new accounts and processed account maintenance requests.
  • Handles customer complaints in an efficient and courteous manner.
  • Checks stock levels of all cleaning products regularly to ensure adequate supply is available.
  • Transports trash bags to designated disposal areas.
  • Sweeps and mops floors, vacuums carpets, and dusts surfaces.
  • Overall, maintains a clean environment within the workplace.

Education

Associate of Arts - Information Tecnology

Eastern Florida State College
Cocoa, FL
08-2025

High School Diploma -

Homeschooled
Satellite Beach, FL
05-2024

Skills

  • Customer service representation
  • Complaint Handling
  • Customer service standards
  • Payment management
  • Analytical mindset
  • Relationship Building
  • Member relations
  • Policy understanding

Timeline

Member Service Specialist

Planet Fitness
12.2023 - Current

Associate of Arts - Information Tecnology

Eastern Florida State College

High School Diploma -

Homeschooled

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Nicklous Simmons