Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicko Guy

Cypress,TX

Summary

Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems.

Amiable Customer Experience Agent with [Number] years of experience managing high customer call volumes while delivering prompt and reasonable customer solutions. Empathetic listener utilizes open-ended questions to determine appropriate action for better customer experiences. Commended for consistent, positive customer reviews. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

2
2
years of professional experience

Work History

Customer Experience Specialist

Best Buy
Houston, TX
12.2022 - 08.2023
  • Developed customer service policies and procedures to ensure optimal customer experience
  • Analyzed customer feedback and complaints to identify areas of improvement in the customer experience process
  • Provided technical support to customers and troubleshoot their queries.

Merchandiser

Frito-Lay
Houston, TX
01.2023 - 07.2023
  • Created merchandising plans based on customer buying habits and trends in the industry
  • Developed promotional strategies to increase sales of featured products.

Style Consultant

Karl Lagerfeld Retail B.V
Houston, TX
10.2022 - 06.2023
  • Helped brand awareness by assisting in merchandising and handling display setups.
  • Leveraged upselling opportunities on clothing, shoes, and accessories to maximize brand sales.

Customer Service Assistant

HEB Grocery Store
Cypress, TX
07.2021 - 11.2022
  • Assisted customers over the phone, providing helpful information regarding products and services
  • Resolved customer complaints promptly and professionally.

Education

High School Diploma -

Cypress Springs High School

Associate of Arts Business Administration And Management -

Lone Star College System

Skills

  • Post-Sales Support
  • Sales Presentation
  • Client Advocacy
  • Call Documentation
  • Promotional Support
  • Account Management
  • Customer Service
  • Customer Relations
  • Product Knowledge
  • Retail Merchandising

Timeline

Merchandiser

Frito-Lay
01.2023 - 07.2023

Customer Experience Specialist

Best Buy
12.2022 - 08.2023

Style Consultant

Karl Lagerfeld Retail B.V
10.2022 - 06.2023

Customer Service Assistant

HEB Grocery Store
07.2021 - 11.2022

High School Diploma -

Cypress Springs High School

Associate of Arts Business Administration And Management -

Lone Star College System
Nicko Guy