Nicole Woods
Holcomb
Summary
Customer-oriented sales professional with 10 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions. Dynamic Customer Service Specialist with proven skills in effective upselling and customer needs assessment. Equipped to enhance customer satisfaction and drive sales in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Customer Service Specialist
The Home Depot Inc
Garden City
06.2025 - Current
- Processed customer transactions efficiently and accurately at a high-volume retail store.
- Handled cash, credit, and gift card payments while ensuring security protocols.
- Assisted customers with product inquiries and resolved issues promptly and courteously.
- Processed returned merchandise through inspection and sorting procedures.
- Managed inventory levels of returned items for accurate stock records.
- Resolved discrepancies in return orders through effective communication.
Substitute Teacher, K-Eighth Grade
USD 457 Garden City Public Schools
Garden City
09.2023 - 05.2025
- Provided instruction in all core subject areas to students in K-Eighth Grade.
- Created lesson plans and activities for each grade level, as needed.
- Maintained a safe and respectful learning environment for all students.
- Assisted with classroom management and behavior modification strategies.
- Facilitated small group instruction to meet the needs of individual learners.
- Implemented multiple methods to improve student educational success.
FSQA Post Mortem Sorter
Tyson Foods Incorporated
Holcomb
12.2020 - 09.2023
- Performing physical and visual pre-sortation of product
- Conducting pre-sortation and verifying condition of various organs, lymph nodes, complete cervical visceral and rail pre-sortation of all carcasses harvested
- Addressing issues arising around theoretical pre-sortation of product in accordance with regulations, guidelines and training.
Lead Bartender
Old Chicago Pizza
Garden City
02.2017 - 12.2020
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships
- Trained new bartenders on drink preparation and upselling techniques
- Recommended food and drinks to patrons based on preference, pairings and special promotions
- Completed regular bar inventories and daily requisition sheets
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
General Manager
Giardino’s Italian Ristorante
Garden City
12.2015 - 02.2017
- Managed busy and highly popular restaurant with professional, well-trained staff
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils
- Scheduled and directed staff in daily work assignments to maximize productivity
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts
- Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
Sales Representative
Dominion Enterprises
Fresno
09.2011 - 08.2015
- Initiate and close sales for the leading supplier of Powersports and Recreational Vehicle online advertising
- Sell service renewals and expand customer base within the Central Valley and Bay Area territory
- Build relationships with key decision makers and match customers with the right solutions for their needs
- Sales Results: Served as integral member of team that delivered single-year sales increase of 18%, benchmarking year-end revenues of $1.5M in 2014
- Awarded “Quarterly Rep” (02/13, 06/14 & 03/15) for sales, service & relationship-building excellence
- Nominated by manager for “Sales Rep of the Year” award (2015).
Education
Associate of Science - Business
Merced College
Merced, CA05.2000
Skills
- Product and Service Knowledge
- Inside and Outside Sales
- Post-Sales Support
- Relationship Selling
- Customer Retention Abilities
- Customer Needs Assessment
- Effective Customer Upselling
- Customer Service
Timeline
Customer Service Specialist
The Home Depot Inc
06.2025 - Current
Substitute Teacher, K-Eighth Grade
USD 457 Garden City Public Schools
09.2023 - 05.2025
FSQA Post Mortem Sorter
Tyson Foods Incorporated
12.2020 - 09.2023
Lead Bartender
Old Chicago Pizza
02.2017 - 12.2020
General Manager
Giardino’s Italian Ristorante
12.2015 - 02.2017
Sales Representative
Dominion Enterprises
09.2011 - 08.2015
Associate of Science - Business
Merced College