Nicko Poulias
Naples,FL
Summary
Operations Manager and team leader with proven ability to inspire a shared vision and empower and motivate teams. Develops professional rapport, effectively leads teams, and positively influences diverse groups, applying sound business judgment and influencing skills to meet and exceed goals. Maintains basic working knowledge of all operations with the ability to drill down to identify problems and take corrective actions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Kitchen Supervisor
Mykonos Kuzina
Naples , FL
07.2017 - 07.2024
- Increased revenue and reduced risk by enforcing company policies and improving operations
- Built successful business, growing business 85% within two years
- Exemplified restaurant leadership and maintained company standards and protocols in all locations
- Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews
- Recommended and implemented procedural changes to enhance services rendered to customers
- Held team members responsible for reaching company objectives and processes
- Resolved problems, provided open communication, and recommended discipline and terminations
- Increased employee job satisfaction with hands-on, motivational approaches
- Oversaw daily operations with a practiced eye, focusing on efficiency, team collaboration and process improvements
- Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences
- Maintained an onsite presence to ensure operations departments and teams met all company operational standards
- Set forward-thinking policies to meet business needs and boost team success
- Optimized business performance with consistent data tracking and analysis of ongoing operations.
Cook
Bellacinos
Gahanna , Ohio
06.2016 - 08.2016
- Cleaned and disinfected food preparation areas, workstations, and equipment
- Verified that prepared food met requirements for quality and quantity
- Cooked food products following established instructions for the preparation of particular menu items
- Took and completed fast food orders of customers in a timely manner
- Determined special requests from guests and prepared food accordingly
- Received orders at the counter or from kiosks and conducted transactions with customers
- Measured ingredients required for specific food items being prepared and minimized waste to control costs
- Maintained and operated standard cooking equipment including grills and deep fryers
- Ensured that food was stored at the proper temperature as required by food safety regulations
- Cooked, arranged, and presented high-quality food in a timely fashion while following standardized protocols
- Served fast food items to customers fast, hot, and delicious, consistently exceeding delivery times
- Trained junior cooks on menu items and cooking methods
- Stored food properly and at correct temperatures, adhering to proper food handling and safety guidelines
- Prepped onions, tomatoes, and potatoes in an orderly fashion and maintained clean work area
- Entered customer orders into the system and processed payments to complete transactions
- Completed basic kitchen and meal preparation tasks, such as sanitizing, cutting fruits and vegetables, slicing meats, and arranging garnishes
- Ensured that products were properly rotated and stored to meet quality requirements
- Achieved high standard of sanitation, safety, and cleanliness and passed food safety inspections with no violations
- Inspected premises to maintain compliance with food safety and sanitation regulations
- Served food and drink items to customers eating in the restaurant or collecting to-go items
- Maintained sanitation of kitchen, walk-in refrigerators, and freezers
- Visited dining room to greet guests and evaluate service levels
- Met food quality standards consistently and served dishes with correct proportions and presentations
- Cleaned and organized all kitchen workstations and storage areas before and after cooking
- Performed a range of food preparation tasks, including marinating, cutting, slicing, and cubing, ensuring clean work stations at all times
- Consistently cleaned, organized and sanitized food stations, equipment and utensils to protect customers from the risk of infection.
Server
Jimmy V's Grill & Pub
Westerville , OH
07.2008 - 11.2015
- Controlled the flow of food from the kitchen to the dining table
- Upheld high sanitation and safety standards while delivering and serving food
- Performed side work duties
- Greeted all guests with a smile and friendly greeting
- Entered orders, delivered food and beverages, and processed payments
- Took orders, made drinks, and cleaned tables after the guests' departures
- Assisted guests with making menu choices
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries
- Transported food products, cleaned tables and counters, and stocked dining room supplies
- Reviewed menu items with customers and made recommendations based on guest preferences
- Executed exceptional food, beverage, and service standards personally, as well as supporting team members in providing excellent service
- Checked on customers to see if anyone needed attention from wait staff and worked with team members to correct any service deficiencies
- Completed orders by totaling the checks and processing payments
- Cleaned and sterilized dishes, utensils and equipment to minimize food-borne infection risk
- Kept work areas neat and clean to maintain safe environment
- Prepared food and drink items, including salads, soups and sandwiches
- Maintained and modeled high standard of efficient customer service to server staff
- Announced specials and described preparation methods to help diners make informed choices.
Dishwasher, Bus Boy, Server
Mykonos Taverna
Gahanna , OH
09.2009 - 06.2013
- Ensured courteous service, handling requests from patrons and alerting servers to customer needs
- Maintained dining room and kitchen cleanliness and inventory
- Brought clean dishes, utensils, and napkins to tables
- Assisted cooks and servers as needed, especially during peak hours to ensure productive workflows and reduce customer wait times
- Prepared dining room for customers by sanitizing and clearing tables in a timely manner
- Carried out basic cleaning tasks around the premises, including emptying trash cans, cleaning drink machines, and cleaning any spills immediately
- Unloaded dishes, silverware, and glassware promptly and stored them in the appropriate places
- Operated an industrial dishwasher, washing dishes and glassware by hand according to specific instructions
- Performed janitorial duties, including sweeping and mopping, taking out the trash, and restocking restrooms
- Complied with all established sanitation and safe food handling guidelines
- Transported pans, food, and dishes to designated storage areas
- Maintained menu cleanliness by sanitizing and replacing damaged pages
- Swept and vacuumed floors, cleaned windows, stocked paper goods, and washed dishes to properly close the restaurant and dining room
- Stocked napkins and condiments to assist wait staff during peak hours
- Sanitized workstations, equipment, and cutlery and operated industrial dishwashing machines in accordance with food safety and sanitation requirements.
Education
Master Of Business - Sport Management
Otterbein University
Westerville, OHHigh School Diploma -
Gahanna Lincoln High School
Gahanna, OHSkills
- Business marketing
- Training and development
- Staff hiring
- Operations management
- Customer service
- Performance evaluations
- Operations oversight
- Team building and leadership
- Product promotion
- Improve performance
Certification
Certified Food Safety Manager (National Registry Of Food Safety Professionals. 2019)
Languages
- Fluent in English
- Fluent in Greek
- Spanish - 50% conversational
References
- Michael Kritikos, OG Distribution, Owner, 1 (305) 501-0352, distribution@originalgreek.com
- Michael Fragoulis, Fragoulis Fitness and Nutrition, Owner, 1 (614) 805-5468, michaelfragoulis17@gmail.com
Timeline
Kitchen Supervisor
Mykonos Kuzina
07.2017 - 07.2024
Cook
Bellacinos
06.2016 - 08.2016
Dishwasher, Bus Boy, Server
Mykonos Taverna
09.2009 - 06.2013
Server
Jimmy V's Grill & Pub
07.2008 - 11.2015
Certified Food Safety Manager (National Registry Of Food Safety Professionals. 2019)
Master Of Business - Sport Management
Otterbein University
High School Diploma -
Gahanna Lincoln High School
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