NICKODA HAASE

• Analyzing Department’s Sales reports to track and action any areas of opportunity
• Over seeing daily operations of my Departments , ensuring smooth workflow and timely task completion
• Commercial ordering
• Developing and implementing strategies to improve team performance and efficiency in order to meet sales targets and customer satisfaction goals
• Identifying areas of improvement within the team and developed action plans to address them, such as implementing additional training programs or improving communication channels
• Collaborating with cross-functional teams to identify and implement process improvements that streamline operations and enhance customer experience
• Monitoring and analyzing team performance metrics, such as sales figures, customer feedback, and employee productivity, to identify areas of improvement and develop data-driven action plans
• Assisting with the recruitment and hiring process, including conducting interviews and selecting qualified candidates
• Providing regular feedback and coaching to team members to support their professional development and help them reach their full potential
• Monitoring team performance, identified areas of improvement, and developed plans to address deficiencies

Collaborating with other departments in order to build strong relationships between teams.

Highlights

• Trained two department managers on company way of working, retail assistant and supervisory functions
• Assisted with two new store openings in different areas of the US
• Trained over 50 people on Primark ways of working, Self checkout, registers, fitting room, Shop floor , stockroom, merchandizing, and ordering.

• Applying strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Evaluating employee performance and coached and trained to improve weak areas.
• Mentoring newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Demonstrating commitment to the organization''s core values, leading by example and fostering a culture of excellence.

• Implemented innovative strategies to improve employee engagement and motivation
• Implemented and enforced safety protocols and procedures to ensure a safe working environment for all employees and customers
• Streamlined communication between supervisors and employees to ensure efficient workflow and timely completion of tasks
• Collaborated with senior management to develop and implement strategies for improving operational efficiency and productivity
• Trained new employees on company policies, procedures and work ethics
• Delegated tasks to team members according to individual strengths
• Oversaw the training of new employees on job responsibilities and expectations
• Communicated employee, customer and workplace needs to managers.

• Developed and maintained standard operating procedures for all administrative tasks to ensure consistency and efficiency in daily operations
• Coordinated with other departments to ensure smooth operations and timely delivery of packages
• Handled administrative tasks for the main office, including address correction, locating missing packages, damages, repacks, international shipping, and hazmats
• Prepared reports summarizing operational performance metrics for senior management review
• Conducted regular audits of operational processes to ensure compliance with company policies and procedures
• Provided customer service support for internal and external customers, resolving inquiries promptly and professionally.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Managed purchasing, sales, marketing and customer account operations efficiently.

• Developed and implemented strategies to increase store sales and profitability
• Implemented visual merchandising strategies to maximize product visibility and increase sales
• Assisted in training and development of new and existing store employees to ensure consistent and exceptional customer service
• Trained and developed sales associates to deliver exceptional customer service.