Summary
Overview
Work History
Education
Skills
Timeline
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Nickolas Demertzis

Chicago,IL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to learn. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

IT Infrastructure Manager

EJOT-ATF
07.2021 - Current
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.
  • Patched critical systems during off hours (Palo Alto Firewalls, Windows Servers, UPS Devices)
  • Migrated managed workstations from SCCM to Microsoft Endpoint Manager (500 endpoints~)
  • Managed Server stack of 80~ servers within Hybrid environment.
  • Lead project to implement anti-phishing training and efforts for end users.
  • Managed Helpdesk, SLA's, Priority tickets, Overdue Assignments.
  • Managed Backups and Failover using VEEAM and HP StoreOnce.
  • Created Active Directory policies and Intune policies based on Business needs.
  • Configured Cisco Ethernet Switchport Access based on appropriate VLAN Permissions.

Support Analyst

Softtek
07.2020 - 07.2021
  • Setup of new computers for new hires and replacements for expiring and defunct computers
  • Data Center maintenance, including physical server installation and UPS repair and replacement.
  • Documented end user procedures to assist clarity on software or procedures
  • Maintained ticket queue and successfully complied with SLA's for low to high priority issues.

General Support Analyst

United Airlines
03.2019 - 03.2020
  • Provided support for on-site Engineers on issues that weren't resolved by service desk or on-site engineers
    Edited & added profile adjustments to Active Directory users
  • Designed documentation for new Windows profiles, Hardware, and new applications.
  • Deployed applications and patches to workstations per technicians request
  • Assisted with Imaging new devices via SCCM for new and existing users
  • Managed SharePoint lists for incoming devices and applications
  • Regulated mobile device profiles, applications and status via AirWatch Workspace One.

Help Desk Technician

Great Lakes Credit Union
06.2017 - 03.2019
  • Managed company support cases including, VOIP, Network, DHCP, Desktop issues.
  • Handled approximately 20-30 calls on a daily basis with first call resolution
  • Average of 150 tickets completed on a monthly standard, while routing tickets to the appropriate
    departments.
  • Managed mobile devices using DUO Mobile for security and profile purposes
  • Implemented user profiles, applications, and updates, using PDQdeploy.

Education

Bachelor of Science - Information Technology

Northeastern Illinois University 2014-2017

Bachelor of Science - Information Technology

Western Governors University
Salt Lake City, UT
06.2026

Skills

  • Server Management (Windows Server 2016, 2019, 2022)
  • Incident Management (JIRA, ServiceNow, Freshdesk)
  • Microsoft Tenant Administration (Entra, MDM, Admin Center)
  • NMAP & Tenable Nessus Security Scan
  • Backup and recovery (VEEAM/Skykick)
  • Virtualization Technologies (VMWare/VSphere)
  • Network Administration
  • Software and Application maintenance (PDQ Connect & Microsoft MDM)

Timeline

IT Infrastructure Manager

EJOT-ATF
07.2021 - Current

Support Analyst

Softtek
07.2020 - 07.2021

General Support Analyst

United Airlines
03.2019 - 03.2020

Help Desk Technician

Great Lakes Credit Union
06.2017 - 03.2019

Bachelor of Science - Information Technology

Northeastern Illinois University 2014-2017

Bachelor of Science - Information Technology

Western Governors University

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Nickolas Demertzis