Nickolas Gildea
Kalamazoo,MI
Summary
Experienced with team leadership, customer relations, and retail operations management. Thrives in fast-paced retail setting and skilled at coordinating both customer-facing and back end functions. Reliable, flexible, and skilled in communication. Fosters positive customer interactions and efficient day-to-day operations.
Overview
11
11
years of professional experience
Work History
Retail Supervisor
Green Koi LLC.
Saugatuck, MI
03.2024 - 08.2025
- Supervised daily store operations, ensuring compliance with company standards and procedures.
- Fostered a collaborative team environment, encouraging open communication and sharing of best practices among sales representatives regarding product knowledge and customer service techniques.
- Collaborated with management on promotional initiatives to boost customer engagement and traffic.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
Hospitalman Third Class Petty Officer
Unites States Navy
Nago, Okinawa, Japan
06.2018 - 06.2023
- Executed standard operating procedures for daily operations, enhancing efficiency and compliance.
- Oversaw the training and performance reviews of over 15 personnel, fostering skill development and team cohesion.
- Monitored inventory levels, coordinating supply requests to maintain operational readiness.
- Conducted inspections of equipment and supplies, ensuring quality control and reliability.
Front Desk Manager
Lake Bluff Inn And Suites
South Haven, MI
03.2014 - 05.2018
- Supervised front desk operations, ensuring exceptional guest experiences and adherence to service standards.
- Trained and mentored approximately 5 front desk and housekeeping staff, fostering a culture of collaboration and high performance.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Resolved guest complaints effectively, maintaining high levels of satisfaction and loyalty.
Education
Some College (No Degree) - Health Sciences
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Task delegation
- Inventory control
- Store organization
- Staff training and development
- Customer service management
- Scheduling and timekeeping
- Cash handling oversight
- Sales strategy development
Timeline
Retail Supervisor
Green Koi LLC.
03.2024 - 08.2025
Hospitalman Third Class Petty Officer
Unites States Navy
06.2018 - 06.2023
Front Desk Manager
Lake Bluff Inn And Suites
03.2014 - 05.2018
Some College (No Degree) - Health Sciences
Kalamazoo Valley Community College