Nickolas Gutierrez
Covina,CA
Summary
Motivated team member committed to contributing to business success and bringing outstanding performance working with others to meet common goals. Familiar with workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
9
9
years of professional experience
Work History
Rideshare
Uber Partner
05.2019 - Current
- Provided a service by transporting clients to their destination in a safe and timely manner while displaying great customer service.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
Team Member
Target
08.2021 - 11.2022
- General Merchandise team member / cashier
- Stocked and zoned departments as needed while providing excellent customer service.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Associate
Burlington
09.2019 - 01.2020
- Receiving and stocking as well as cashier and would assist guests.
- Increased customer satisfaction by resolving issues and providing exceptional service at all times.
Team Member
Target
04.2018 - 05.2019
- Inbound/receiving team: assisted in unloading, sorting, stocking, and keeping inventory of merchandise
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
Delivery Driver
Wayfair
06.2017 - 09.2017
- Operation of a 24ft box truck to deliver furniture to customers and provide excellent customer service.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Administrative Assistant
Foundation Medical Group
06.2015 - 09.2015
- Enhanced office efficiency by implementing organizational systems.
- Supported executive staff with retrieving mail and filing both physical and digital data.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Associate of Arts - Communications
Irvine Valley College
Irvine, CAHigh School Diploma -
West Covina High School
West Covina, CA2015
Skills
- Computer Literacy
- Microsoft Proficient
- Customer Service
- Fluent in Spanish
- Efficient Time Management
- Workplace Safety
Additional Information
Vanna Muzzarelli: (626) 926-1072
(Office Manager)
Vannak Yem: (626) 644-1223
(Lead)
Timeline
Team Member
Target
08.2021 - 11.2022
Associate
Burlington
09.2019 - 01.2020
Rideshare
Uber Partner
05.2019 - Current
Team Member
Target
04.2018 - 05.2019
Delivery Driver
Wayfair
06.2017 - 09.2017
Administrative Assistant
Foundation Medical Group
06.2015 - 09.2015
Associate of Arts - Communications
Irvine Valley College
High School Diploma -
West Covina High School
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