Years of professional experience
Hi, I’m
Nickolas Hatch
Program Technician
Portland,OR
Summary
Solutions-oriented Program Technician known for strong task prioritization and consistently meeting deadlines. Over six years of experience working in collaborative environments handling administrative and operations tasks. Excels at efficiently managing high volume workloads.
Overview
6
4
Years of higher education
Work History
OHSU - Knight Cancer Research Institute - CEDAR
Program Technician 1
01.2023 - Current
Job overview
- Extensive experience utilizing the Oracle iExpense platform to reconcile P-Card charges and process reimbursements.
- Directly support the faculty, graduate students and postdoctoral scholars in their work with CEDAR - groups accounting for nearly 40% of the organization.
- Manage professional development policy for the groups listed above.
- Manage professional development spending and travel arrangements for the above groups with OHSU P-Card in line with departmental and OHSU Central Finance policy.
- Lead onboarding and manage recruitment for students and postdoctoral scholars.
- Advise CEDAR Leadership on policy and processes as they relate to students and postdoctoral scholars.
- Design and implement CEDAR training programming and policy for students and postdoctoral scholars.
- Manage the quarterly tuition process for CEDAR students.
- Serve as a key point of contact for CEDAR, managing its relationship with other departments at OHSU and facilitating collaborative work between departments.
KairosPDX
Operations Associate
02.2022 - 12.2022
Job overview
- Departmental promotion from IT Assistant previous responsibilities were maintained, all tasks listed in this section are additional position duties as a result of the promotion.
- Solely responsible for processing inventory requests and placing orders across all organization accounts.
- Ensures Accounts Payable accuracy in conjunction with bookkeeper and assists in check processing.
- Collaborates with Bookkeeper to ensure accuracy of organization records in Quick Books Online.
- Submit quote requests to suppliers to determine best rates for organization.
- Monitor progress of variety of projects to resolve issues that arise.
- Communicate with internal personnel to provide status updates for both shipping and receiving dates.
- Manage COVID-19 policy response and contact tracing system.
KairosPDX
IT Assistant
10.2021 - 02.2022
Job overview
- Responded to queries on phone, via email, or through IT ticketing system with average of 30 newly generated tickets per day and SLA of 48 hours to resolution.
- Installed and configured software and hardware.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Configured hardware, devices and software to set up work stations for employees.
- Conducted cybersecurity checks to protect against malware, ransomware, and other threats to organization technology.
AmeriCorps VISTA- Information Technology, Corporation for National and Community Service
Community Education Specialist
10.2020 - 10.2021
Job overview
- Researched and advised board on best practices, platforms and funding opportunities for technology-based learning platforms.
- Functioned as Google Workspace super administrator.
- Used volunteer and partnership management database to track current and potential partners.
- Created several new processes and corresponding SOPs to manage and resolve student technology problems.
- Identified several areas of KairosPDX technological infrastructure that had need or room for growth, and implemented necessary changes.
- Developed strategies for and implemented various technological infrastructure that supported learning.
- Facilitated Comprehensive Distance Learning for over 200 students, staff, and volunteers as sole on-site IT staff member.
Wells Fargo
Operations Processor
06.2019 - 10.2020
Job overview
- Resolved complex needs of agents and customers utilizing Salesforce, various digital databases, and physical archives while working independently and exercising sound judgement.
- Exercised sound judgement in researching claims and inquiries into home equity loans and processes by internal and external customers.
- Achieved high processing rate on Home Equity Operations Support Unit Team (127% processing rate with over 95% accuracy rate) within first four months of hiring.
Education
Portland State UniversityPortland, OR
Certificate from Student Affairs in Higher Education
12.2026
University Overview
- Currently enrolled in certificate program to support my skills and knowledge base working within OHSU and interacting with its student population.
Lewis & Clark CollegePortland, OR
Bachelor of Arts from History
05.2019
University Overview
- Studies focused on developing skills in clear explanatory communication as well as conducting quantitative and qualitative research.
- Conducted projects requiring the use of various complicated archival materials and detailed research.
- Trained in IT Helpdesk operations through on-campus work study.
Awarded Trustee Endowment Scholarship all four years of study.
Skills
Verbal and written communication
Administrative support
Policy analysis and compliance
Process improvements
Teamwork and collaboration
Problem-solving
Program policy development and implementation
Project management
Bookkeeping
Report generation
Website editing and maintenance
Timeline
Program Technician 1
OHSU - Knight Cancer Research Institute - CEDAR
01.2023 - Current
Operations Associate
KairosPDX
02.2022 - 12.2022
IT Assistant
KairosPDX
10.2021 - 02.2022
Community Education Specialist
AmeriCorps VISTA- Information Technology, Corporation for National and Community Service
10.2020 - 10.2021
Operations Processor
Wells Fargo
06.2019 - 10.2020
Portland State University
Certificate from Student Affairs in Higher Education
Lewis & Clark College
Bachelor of Arts from History