Nickolas Hunke
Fremont,NE
Summary
Adept at enhancing customer satisfaction, I leveraged my excellent customer service and high-level relationship-building skills at Gene Steffy Auto Group. By efficiently managing customer-facing day-to-day operations, I fostered trust and loyalty among clients, coworkers, and managers, significantly improving the service experience for all parties involved, while constantly striving for harmony and teamwork within the department and maintaining above-average key metrics in most KPI categories.
Overview
11
11
years of professional experience
Work History
Service Advisor
Gene Steffy Auto Group
09.2016 - Current
- Ensure that customers receive prompt, courteous, and the most efficient service possible.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties.
- Developed strong relationships with clients, fostering trust and loyalty to the business.
- Maintained a high level of product knowledge, enabling informed recommendations to customers on maintenance requirements.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
Parts Advisor
Gene Steffy Auto Group
07.2014 - 04.2015
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Contributed to overall customer satisfaction by consistently providing outstanding customer service
- Organized parts storage and stocked inventory according to established guidelines.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Education
Bachelor of Science - Business Management
University of Nebraska - Lincoln
Lincoln, NE12-2011
High School Diploma -
Fremont High School
Fremont, NE05-2006
Skills
- Excellent customer service background
- High-level typing and computer skills
- Advanced multitasking and organizational skills
- Modern day common sense and intellect
- Excellent motivator and counselor
Timeline
Service Advisor
Gene Steffy Auto Group
09.2016 - Current
Parts Advisor
Gene Steffy Auto Group
07.2014 - 04.2015
Bachelor of Science - Business Management
University of Nebraska - Lincoln
High School Diploma -
Fremont High School
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