Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nickolas Lard

Cleveland

Summary

Adaptable and proactive service representative known for strong teamwork and listening skills. Experience in fast-paced environments has refined abilities in conflict resolution and client education, ready to contribute to enhancing client satisfaction and overall quality of care. Experience allows for enhanced maturity and skills useful in healthcare.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Member Service Representative

Planet Fitness
Cleveland, TN
07.2024 - Current
  • Provided exceptional customer service to enhance member experience and satisfaction.
  • Assisted members with inquiries related to memberships, services, and facility usage.
  • Maintained cleanliness and organization of fitness equipment and common areas.
  • Processed membership sign-ups, renewals, and cancellations efficiently.

Server

Garden Plaza of Cleveland
Cleveland, TN
12.2023 - 06.2024
  • Provided exceptional customer service in fast-paced dining environment.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Maintained cleanliness and organization of dining area for optimal resident experience.
  • Assisted in training new servers on menu offerings and service standards.
  • Delivered to-go orders to residents in apartments and patio homes.
  • Cleaned the dining rooms and kitchen at the conclusion of each meal and shift.

Education

Bachelor of Science - Nursing

Lee University
Cleveland, TN
05-2028

Associate of Applied Science - General Studies - Health Focus

Cleveland State Community College
Cleveland, TN
05-2024

High School Diploma -

Cleveland High School
Cleveland, TN
05-2024

Skills

  • Customer service
  • Relationship building
  • Financial transactions
  • Customer support
  • Conflict resolution
  • Listening
  • Client education
  • Teamwork and collaboration
  • Quality improvement
  • Task prioritization

Certification

  • BLS Certified, American Heart Association - 04/2026 - 04/2028

Timeline

Member Service Representative

Planet Fitness
07.2024 - Current

Server

Garden Plaza of Cleveland
12.2023 - 06.2024

Bachelor of Science - Nursing

Lee University

Associate of Applied Science - General Studies - Health Focus

Cleveland State Community College

High School Diploma -

Cleveland High School