Nickolas lewis
Norwich,NY
Summary
Detail-oriented Telecommunications Technician with strong troubleshooting, installation, and maintenance skills. Proven ability to enhance workflow efficiency and ensure equipment safety.
Overview
9
9
years of professional experience
Work History
Telecommunications Technician
AllCom Global Services
201 Stag Industrial Blvd Lake St Louis Missouri
02.2020 - Current
- Installed and configured telecommunications systems, ensuring reliable connectivity for clients.
- Conducted routine maintenance and troubleshooting of network equipment to minimize downtime.
- Collaborated with engineering teams to design and implement network solutions tailored to client needs.
- Mentored junior technicians, providing training on equipment handling and safety protocols.
- Streamlined installation processes, reducing project completion times by enhancing workflow efficiency.
- Installed and configured new devices and system components.
- Developed detailed documentation for network configurations and maintenance procedures to support team operations.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
Telecommunications Technician
Telus Communications
New York, NY
09.2019 - 01.2020
- Analyzed system performance metrics to identify areas for improvement in service delivery and reliability.
- Led projects involving system upgrades, coordinating cross-functional teams to ensure successful implementation.
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Enhanced customer satisfaction by providing timely technical support for telecommunications services.
Telecommunications Technician
Creative Solutions by Harrison
New York, NY
03.2018 - 09.2019
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Reduced downtime with regular maintenance of telecommunications equipment and infrastructure.
- Responded to service requests during and after business hours.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Maintained accurate documentation of all installations, repairs, and inspections for easy reference in future troubleshooting efforts.
- Implemented new telecommunications systems, enhancing overall efficiency and productivity.
- Collaborated with cross-functional teams to design and deploy large-scale telecommunication projects.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
Telecommunications Technician
Verigent Staffing
North, SC
05.2017 - 03.2018
- Provided training to customers to enhance use and understanding of network systems.
- Participated in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.
- Assisted in the planning process for new telecommunication sites considering local demographics and geography leading to targeted expansion efforts.
- Conducted thorough site surveys to determine optimal locations for equipment placement, maximizing signal strength and reliability.
- Ensured adherence to industry standards and regulations during all phases of project implementation, maintaining a safe working environment at all times.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Performed quality assurance on systems to confirm optimal performance.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Improved network performance by diagnosing and resolving complex telecommunications issues.
Education
High School Diploma -
JJ Kelly High
Wise, VASkills
- Troubleshooting and resolution
- Installation and maintenance
- Troubleshooting systems
- Installing equipment
- Telecom infrastructure
- Electrical wiring
- Equipment installation
- Troubleshooting and repair
- Safety awareness
- Equipment safety
- Hardware maintenance
- Wireless networking
- Network troubleshooting
Timeline
Telecommunications Technician
AllCom Global Services
02.2020 - Current
Telecommunications Technician
Telus Communications
09.2019 - 01.2020
Telecommunications Technician
Creative Solutions by Harrison
03.2018 - 09.2019
Telecommunications Technician
Verigent Staffing
05.2017 - 03.2018
High School Diploma -
JJ Kelly High