Nickolas Pippis
465 Burgundy Court Southold ,NY
Summary
Dedicated banquet server with a strong focus on enhancing guest satisfaction and operational efficiency. Proven ability to manage dining setups and collaborate effectively with teams.
Overview
35
35
years of professional experience
Work History
Banquet Server
Mandarin Oriental Hotel Group
10.2003 - Current
- Delivered exceptional service to guests during large-scale events and banquets.
- Managed dining setups, ensuring adherence to hotel standards and guest expectations.
- Collaborated with kitchen staff to ensure timely food service and presentation quality.
- Trained new staff on service protocols and operational best practices.
- Resolved guest inquiries promptly, enhancing overall event satisfaction.
Banquet Server
Westin Hotel
04.2002 - Current
- Resolved guest inquiries promptly, enhancing overall event satisfaction.
- Streamlined workflow processes to improve efficiency in high-pressure environments.
- Coordinated with event planners to execute customized dining experiences for clients.
- Oversaw inventory management of dining supplies, minimizing waste and optimizing resources.
Restaurant Server
Seven Seas Restaurant
01.2000 - 03.2002
- Collaborated with kitchen staff to ensure timely meal preparation and presentation.
- Maintained cleanliness and organization of dining areas, enhancing guest experience.
- Assisted in training new servers on menu items and service protocols.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Processed orders and sent to kitchen employees for preparation.
- Monitored guest satisfaction levels, proactively resolving issues to enhance dining experience.
- Implemented efficient table turnover strategies, improving service flow during peak hours.
Front Desk Guest Service Agent
Omni Hotels & Resorts
03.1998 - 04.2000
- Managed guest check-in and check-out processes efficiently, ensuring seamless arrival and departure experiences.
- Responded to guest inquiries and resolved complaints promptly, enhancing overall satisfaction levels.
- Coordinated room assignments and maintained inventory of available accommodations for optimal occupancy rates.
- Trained new front desk staff on procedures and customer service standards, fostering a collaborative team environment.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
Senior Manager
Star Diner & Cafe
04.1991 - 01.1998
- Oversaw daily operations, ensuring adherence to quality and service standards.
- Developed and implemented training programs for staff, enhancing customer service skills.
- Analyzed operational processes, identifying areas for efficiency improvements and cost reduction.
- Managed inventory control systems, optimizing stock levels to reduce waste.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate of Science - Business Administration
Queensborough Community College
Oakland Gardens, NY05.1990
High School Diploma -
St. John’s Prepatory School
Astoria, NY06.1987
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
- Customer service focus
- Clearing tables efficiently
- Event setup and breakdown
- Punctual and reliable
- Flexible schedule
- Physical coordination
Languages
English
Native or Bilingual
Timeline
Banquet Server
Mandarin Oriental Hotel Group
10.2003 - Current
Banquet Server
Westin Hotel
04.2002 - Current
Restaurant Server
Seven Seas Restaurant
01.2000 - 03.2002
Front Desk Guest Service Agent
Omni Hotels & Resorts
03.1998 - 04.2000
Senior Manager
Star Diner & Cafe
04.1991 - 01.1998
Associate of Science - Business Administration
Queensborough Community College
High School Diploma -
St. John’s Prepatory School