Nickolas Plagens
Cypress,TX
Summary
Dynamic and results-driven Manager with over 5 years of experience leading teams, optimizing operations, and achieving sales and performance goals. Skilled in strategic planning, customer relationship management, and process improvement. Proven track record of fostering team growth, streamlining workflows, and driving profitability. Dependable leader with a commitment to excellence and a positive, solutions-oriented approach.
Overview
8
8
years of professional experience
Work History
Car Sales Manager
Drivenauto
Smithville, Texas
07.2023 - Current
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Organized events such as car shows or open houses to generate interest among prospective buyers.
- Analyzed customer feedback surveys to identify areas of improvement for better service delivery.
- Enhanced the customer buying experience to maximize satisfaction and dealership revenue.
Body Shop Assistant
Galson Auto & Body Shop
Cypress, Texas
01.2023 - 09.2023
- Maintained cleanliness and orderliness in the work area.
- Followed safety procedures and used protective gear.
- Adhered to all safety regulations when handling hazardous materials like cleaning chemicals.
- Tested and adjusted repaired vehicles for proper functionality and customer safety.
Supervisor
Oakmont.
Houston, Texas
05.2019 - 07.2023
- Developed strategies to improve team performance and productivity.
- Responded to customer questions regarding products, prices and availability.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Evaluated employee performance, providing coaching and training to strengthen skills.
Assistant Manager
Lone Star
Bastrop, Texas
01.2018 - 07.2019
- Implemented quality control measures to uphold company standards.
- Analyzed business performance data and forecasted business results for upper management.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted regular performance reviews for employees to identify areas of improvement.
Sales Associate
Polo Ralph Lauren
Oklahoma City, Oklahoma
01.2017 - 01.2018
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted customers with product selection, sizing and styling.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained knowledge of sales and promotions, return policies and security practices.
Pest Control Technician
Professional Pest Control
Oklahoma City
09.2016 - 01.2018
- Educated customers on proper sanitation practices to help prevent future infestations of pests.
- Identified potential entry points for pests and sealed them off with caulking or other materials.
- Removed weeds by spraying with chemical treatments.
- Assessed the severity of pest infestations to determine the best course of action for eradication.
Education
High School Diploma -
Cypress Creek High School
Houston, TX05-2014
Skills
- Team management
- Strong leadership
- Team leadership and development
- Strategic planning and execution
- Effective communication and conflict resolution
- Operational management
- Budgeting and financial oversight
- Customer relationship management
- Process improvement and workflow optimization
Timeline
Car Sales Manager
Drivenauto
07.2023 - Current
Body Shop Assistant
Galson Auto & Body Shop
01.2023 - 09.2023
Supervisor
Oakmont.
05.2019 - 07.2023
Assistant Manager
Lone Star
01.2018 - 07.2019
Sales Associate
Polo Ralph Lauren
01.2017 - 01.2018
Pest Control Technician
Professional Pest Control
09.2016 - 01.2018
High School Diploma -
Cypress Creek High School