NICKOLAS THREAT
Temple Hills,MD
Summary
Dedicated automotive service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Automotive Service Advisor
DARCARS Chrysler Jeep Dodge
New Carrolton , MD
09.2021 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Oversee loner car program, which included Inventory, service and maintenance, as well as insurance verification of customers placed in loners.
- Maintained at least 95% CSI, and leading team for consecutive months in gross sales.
Automotive Service Advisor
Auto Giants
Marlow Heights , MD
10.2020 - 09.2021
- Determined customer needs by asking relevant questions and listening actively to responses.
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Reconditioning Manager
Carmax Autocare Center
Laurel, MD
01.2019 - 02.2020
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
Strategic Advisor
TGI Fridays Franchise
District Heights, MD
06.2017 - 02.2020
- Served as the assistant to the General Manager in Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
Education
Bachelor's Degree - Business Management
University Maryland Global Campus
Towson, MD2022
Diploma - SchoolDiploma
Dr. Henry A.Wise Highschool
Upper Marlboro, MD2017
Skills
- Physical Stamina
- Specification Reading
- Valid Driver's License
- Work Area Cleanliness
- Repair Cost Estimation
- Decision Making
- Hardworking and Dedicated
Timeline
Automotive Service Advisor
DARCARS Chrysler Jeep Dodge
09.2021 - Current
Automotive Service Advisor
Auto Giants
10.2020 - 09.2021
Reconditioning Manager
Carmax Autocare Center
01.2019 - 02.2020
Strategic Advisor
TGI Fridays Franchise
06.2017 - 02.2020
Bachelor's Degree - Business Management
University Maryland Global Campus
Diploma - SchoolDiploma
Dr. Henry A.Wise Highschool
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