Motivated Front Desk Supervisor with a friendly attitude and a flexible approach to dealing with routine issues and special circumstances such as VIP customers and guest concerns.
Overview
5
5
years of professional experience
Work History
Front Desk Supervisor
Residence Inn by Marriott
Bloomington, IL
08.2022 - Current
Overseeing all front desk operations, while helping and assisting co-workers
Ensuring timely and accurate customer service to all guests
Train and motivate Front Desk Staff to their full potential.
Baler Operator
Vonachen Services Inc (VSI)
Normal, IL
05.2022 - 08.2022
Run baler machine to compress and bind cardboard, break down cardboard for recycling
Working as a team to accomplish a goal or to meet an achievement, working in a fast pace environment
Maintaining a clean workspace and making sure all safety protocols are followed.
Sales Lead
Richmond Marketing
Bloomington, IL
09.2021 - 12.2021
Being able to present or sell a product or service to new or existing customers
Achieve a goal of 20 sales a week in order to gain a leadership roll
Create sales material to present and help educate customers.
Shift Lead
Rainstorm Car Wash
Bloomington, IL
09.2020 - 04.2021
Guide cars through the carwash while following safety protocol
Sell fast passes no matter the weather condition and meet monthly goal
Keep inventory and replace all chemicals in the car wash.
Pool Cleaner
W.O.W Pool & Spa
Downs, IL
05.2019 - 10.2020
Clean swimming pool, service major pool equipment such as pump, drains, and filters
Making sure all chemicals and water PH are safe for swimming
Keeping all pools safe for the customers (ex
Checking diving boards and slides for cracks or weak points).
Education
Tri-valley High School
Awards Activities
Residence Inn, Bloomington, Front Desk Supervisor, 12/07/2023, Illinois Hotel & Lodging Association, First Level Supervisor of the Year Award, Going over the top by helping guests while maintaining great Customer Service, Demonstrating a leadership role for others to learn from
FFA, Tri-Valley, FFA Member, Help spread the word about the Future Farmers of America, Volunteer to help with FFA activities and events
Student Athlete, Tri-Valley High School, Football Player, 08/2016 - 05/2020, Being able to work through adversity and keep a positive attitude
Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.