Nickolette Sutton
Atlanta,GA
Summary
Dynamic Onboarding Leader with several years of experience driving successful client implementations in the SaaS space. Recognized for a deep passion for customer success and a solution-oriented approach, delivering seamless onboarding experiences that accelerate adoption and maximize value. Skilled at building strong client relationships, aligning cross-functional teams, and creating scalable processes that enhance efficiency and satisfaction. Committed to empowering customers through strategic guidance and exceptional service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Onboarding Manager
EverCommerce
10.2024 - Current
- Lead and managed the onboarding teams on three Evercommerce brands
- Developed onboarding training materials to enhance employee integration and engagement.
- Managed new hire orientation and trainings, ensuring alignment with company expectations and workload
- Collaborated with department heads to tailor cross functional onboarding processes
- Streamlined onboarding processes, reducing time to value for new customers
- Mentored onboarding staff on best practices and procedures.
- Analyzed onboarding metrics to identify areas for process improvement and efficiency gains.
- Led cross-functional initiatives to improve overall onboarding experience across teams.
Onboarding Specialist
EverCommerce
10.2022 - 10.2024
- Streamlined onboarding processes to enhance time to value for new customers
- Collaborated with cross-functional teams to consolidate onboarding meetings for better a customer experience
- Facilitated training sessions for other teams within the organization for better customer experiences across teams
- Exceeded onboarding metrics and identified trends to drive strategic improvements in the onboarding process.
- Created automation for administrative tasks, significantly reducing time spent on onboarding follow up.
- Worked closely with new hires, answering and addressing various questions/ concerns during onboarding trainings
- Created training materials on various integrations to allow onboarding and integration to be completed in one meeting creating time to value for the customer
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards
Sales Executive
EverCommerce
03.2021 - 10.2022
Senior Business Development Representative
EverCommerce
08.2020 - 03.2021
Business Development Representative
EverCommerce
08.2019 - 08.2020
Education
Bachelor of Business Administration - Marketing
University of West Georgia
Carrollton, GA05.2019
Skills
- Leadership training and development
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Onboarding, training, and development
- Multitasking
- Problem-solving abilities
- Reliability
- Organizational skills
Certification
Certificate in Advertising
Timeline
Onboarding Manager
EverCommerce
10.2024 - Current
Onboarding Specialist
EverCommerce
10.2022 - 10.2024
Sales Executive
EverCommerce
03.2021 - 10.2022
Senior Business Development Representative
EverCommerce
08.2020 - 03.2021
Business Development Representative
EverCommerce
08.2019 - 08.2020
Bachelor of Business Administration - Marketing
University of West Georgia