Nicky Bowen Campbell

Lead Certified Pharmacy Technician

Kroger's Pharmacy

Grayson, GA

05.2006 - Current

Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Reviewed and verified customer information and insurance provider information.
Set up and modified patient profiles in EPRN system to include current information such as medications and insurance details.
Stocked, labeled, and inventoried medication to keep accurate records.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Supervised 12 pharmacy technicians and coordinated day-to-day assignments.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Collected co-payments or full payments from customers.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.