MARK GHALI
Houston,TX
Summary
Skilled Pharmacy Technician offering 5 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines and overall pharmacy operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Certified Pharmacy Technician
MC Global Holdings LLC
09.2019 - 04.2023
- Supervised [4] pharmacy technicians and coordinated day-to-day assignments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Stocked, labeled and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Set up and modified patient profiles in DigitalRx to include current information such as medications and insurance details.
- Restocked automated medication dispensing equipment.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Pharmacy Technician
CVS Pharmacy
08.2017 - 08.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
Bachelor of Science - Pharmaceutical Sciences
October 6th University
Cairo, Egypt06.2017
High School Diploma -
Gamal Abdel Nasser High School
Alexandria, Egypt07.2012
Skills
- Problem-Solving Skills
- Inventory Control Specialist
- Prescription Compounding
- Pharmaceutical Terminology
- Dosage Calculation
- Pharmaceuticals Mixing
- Manual and Automated Medication Dispensing
- IV Preparations
- Auditing Processes and Procedures
- Intravenous Admixture Preparation
- Aseptic Techniques
- Laboratory Operations
Certification
- CPhT - Certified Pharmacy Technician
- Sterile Compounding and Aseptic Technique Certificate
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Lead Certified Pharmacy Technician
MC Global Holdings LLC
09.2019 - 04.2023
Pharmacy Technician
CVS Pharmacy
08.2017 - 08.2019
Bachelor of Science - Pharmaceutical Sciences
October 6th University
High School Diploma -
Gamal Abdel Nasser High School
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