Crystal Garcia
Rosharon,TX
Summary
At Walmart, as a Lead Certified Pharmacy Technician, I enhanced patient medication access and streamlined pharmacy operations, demonstrating exceptional problem-solving and communication skills. My leadership ensured efficient insurance processing, inventory management, and a 100% compliance with HIPAA, significantly improving team productivity and patient care coordination.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Certified Pharmacy Technician
Walmart
Missouri City, TX
07.2018 - Current
- Expanded patient access to medications through effective insurance claim processing and resolution of billing issues.
- Developed strong relationships with healthcare providers, facilitating seamless communication for enhanced patient care coordination.
- Assisted in audits by maintaining meticulous records of controlled substances transactions and inventory balances.
- Collaborated with pharmacists to ensure proper medication storage, handling, and labeling practices were maintained.
- Streamlined pharmacy operations for increased efficiency and accuracy in medication dispensing.
- Implemented innovative solutions to optimize workflow efficiency within the pharmacy team.
- Managed inventory effectively, minimizing waste while ensuring adequate stock levels for uninterrupted service.
- Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
- Maintained a clean, orderly work area in accordance with safety standards to promote a healthy work environment for employees and customers alike.
- Streamlined communication between staff members by implementing an organized system for sharing pertinent information about prescriptions or patient concerns.
- Increased pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
- Established trust with patients by safeguarding their confidentiality as mandated by HIPAA regulations.
- Contributed to the success of flu shot clinics by efficiently administering vaccinations according to established protocols.
- Supervised 6 pharmacy technicians and coordinated day-to-day assignments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Ridge Point High School
Missouri City, TXSkills
- HIPAA Compliance
- Prescription Verification
- Medication Dispensing
- Insurance Billing
- Workflow Optimization
- Problem-solving skills
- Team Collaboration
- Insurance Verification
- Drug Inventory Control
- New Hire Onboarding
- Customer Service
- Multitasking
- Problem-solving abilities
- Attention to Detail
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
Certification
Pharmacy Technician Certification Board
CPR
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Certified Pharmacy Technician
Walmart
07.2018 - Current
Ridge Point High School