Noelle Priolo
CPhT Nationally Certified Pharmacy Technician
Plainfield,IL
Summary
Enthusiastic Certified Pharmacy Technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Quality Patient Care and training in Pharmacy Laws, policies, procedures and practices. Motivated to learn, grow and excel as a Certified Pharmacy Technician within the Dermatology Field..
Overview
6
6
years of professional experience
8
8
years of post-secondary education
5
5
Certifications
Work History
Lead Certified Pharmacy Technician
Walgreens
Plainfield, IL
01.2020 - Current
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stocked, labeled and inventoried medication to keep accurate records.
- Coordinated verification and filling of more than 300-500 daily prescriptions in high-volume retail pharmacy environment.
- Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Counted, measured and compounded medications following standard procedures.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Generated prescription labels using Intercom Plus, verifying accuracy of patient and medication information.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Processed over 500 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Conducted drug product reviews and assisted Pharmacists and staff in drug inventory management.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Resolved third-party billing, computer system and customer service issues.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Developed and implemented improvements to pharmacy organization system.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
Makeup Artist
Lancome Cosmetics
Chicago, IL
02.2016 - 10.2019
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
- Provided personalized skincare recommendations to specifically target top concerns.
- Examined sketches, photographs and other references to get inspiration for desired look.
- Leveraged artistic skills and expertise in use of makeup to enhance beauty and physical attributes or radically change appearance.
- Used makeup and prosthetics to alter appearance of actors, models and performers.
- Conducted makeup classes to help students gain in-depth knowledge of various products and uses.
- Professionally applied makeup to clients for proms, weddings and special occasions.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Taught master classes to inspire potential makeup artists or help people expand knowledge and skills.
- Demonstrated and explained use of different beauty products to educate customers.
- Performed full makeup applications to 75 clients per week.
- Maintained records of customers and work performed to expedite invoicing and reoccurring appointments.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Applied various layers of makeup to performers and customers to obtain necessary effect and look.
- Conferred with producers, customers and performers to determine desired appearance.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client. Resulting in receiving an Award of Excellence, significant bonus, and ample free product from my Account Executive for being the top producing sales throughout the entire Midwest during Holiday 2017
Education
High School Diploma -
Hinsdale South High School
Darien, IL 08.1996 - 06.2000
Cosmetology License -
Hair Professionals School of Cosmetology
Oswego, IL 08.2000 - 01.2004
Certified Aesthetic Laser, Certified Laser Safety -
Rocky Mountain Laser College
Colorado City, CO 11.2016 - 11.2016
Certified Lancome Luxe Makeup Artist -
L'Academie
Chicago, IL 06.2017 - 06.2017
PTCB Certified Pharmacy Technician -
Walgreens University
Plainfield, IL 08.2021 - 11.2021
Skills
Pharmacy and customer records management
HIPAA
Drug storage procedures
New Hire Onboarding
Patient confidentiality
Updating medication histories
Advanced math skills
Staff Development
Team collaboration
FDA Drug Safety Guidelines
FDA and ICH Guidelines
Patient education and counseling
Drug inventory management
Confidentiality and HIPAA
Assisting pharmacists
Quality Assurance and Control
Receiving incoming supplies
Drug Formulation and Compounding
Processing payments
Laboratory Practices
Pharmaceutical sales and services
Accomplishments
- Achieved Top Producer by completing by enrolling patients in our Walgreens Prescriptions Savings Club with accuracy and efficiency. Resulting in educating all staff on how to pitch and close a sale.
- Collaborated with team of 5 in the development of streamlined approach to high volume of Covid Vaccines and Covid Testing. .
- Trained 8 new pharmacy technicians on pharmacy policies, procedures and best practices.
- Increased customer retention 100% by delivering top-notch customer service from prescription drop-off to pick-up. I organized a weekly drop off service to all local Long Term Care Facilities for all routine medications via collaborating with my store manager to choose a day that best suits his schedule to make the weekly deliveries to 5 LTC Facilities. Personally, made frequent deliveries outside of the weekly for necessary medications; antibiotics that could not wait until the next weekly delivery.
- Improved customer service standards by 80%. Resulting in our District Manager presenting me with an Award of Achievement for Outstanding Customer Services Skills driven by authentic care and compassion for all.
Certification
CPhT - Certified Pharmacy Technician
Timeline
PTCB Certified Pharmacy Technician -
Walgreens University
08.2021 - 11.2021
Lead Certified Pharmacy Technician
Walgreens
01.2020 - Current
Certified Lancome Luxe Makeup Artist -
L'Academie
06.2017 - 06.2017
Certified Aesthetic Laser, Certified Laser Safety -
Rocky Mountain Laser College
11.2016 - 11.2016
Makeup Artist
Lancome Cosmetics
02.2016 - 10.2019
Cosmetology License -
Hair Professionals School of Cosmetology
08.2000 - 01.2004
High School Diploma -
Hinsdale South High School
08.1996 - 06.2000