Nicky McTush
Phoenix,AZ
Summary
Dynamic professional with a proven track record at Uber Technologies Inc., enhancing onboarding processes and safety protocols. Demonstrated flexibility and situational awareness while mentoring drivers and optimizing performance. Skilled in web design, utilizing HTML and CSS to create responsive layouts that elevate user experience. Committed to maintaining high standards and driving operational improvements.
Overview
2016
2016
years of professional experience
Work History
Uber Partner
Uber Technologies Inc.
2023 - 2025
- Developed training materials that improved knowledge retention and onboarding speed for new partners.
- Collaborated with cross-functional teams to streamline communication between drivers and support staff.
- Led initiatives to enhance safety protocols, resulting in a more secure environment for drivers and riders.
- Evaluated feedback from partners to implement targeted adjustments in operational policies and procedures.
Web Designer
Phoenix Web Design
2021 - 2023
- Designed responsive website layouts enhancing user experience across multiple devices.
- Collaborated with clients to define project scope and deliver tailored web solutions.
- Developed and maintained websites using HTML, CSS, and JavaScript for optimal performance.
- Managed content updates and ensured compliance with SEO best practices on all platforms.
Uber Partner
Uber Technologies Inc.
2016 - 2021
- Coordinated driver onboarding processes, ensuring compliance with regulatory requirements and company standards.
- Implemented strategies to optimize driver-partner performance, enhancing overall customer satisfaction.
- Analyzed operational data to identify trends, driving improvements in service efficiency and reliability.
- Mentored new drivers on best practices for maximizing earnings while maintaining high service quality.
Assembly Line Worker
Axon
01.2015 - 02.2016
- Operated assembly line machinery, ensuring consistent production flow and adherence to safety protocols.
- Assembled components accurately, maintaining high quality standards throughout production process.
- Collaborated with team members to troubleshoot equipment issues, minimizing downtime and enhancing productivity.
- Conducted routine inspections of assembled products, identifying defects and implementing corrective actions.
Education
Certificate of Technical Studies - Health Administration
U.S. Air Force Technical School
Sheppard Air Force Base, Wichita Falls Texas High School Diploma - Architectural Drafting
Curie Metropolitan High School
4959 South Archer06.1993
Skills
- Flexibility
- Punctuality
- Cleanliness
- Situational awareness
Accomplishments
Served in support of Operation Desert Shield/Desert Storm in the United States Air Force
Timeline
Assembly Line Worker
Axon
01.2015 - 02.2016
Uber Partner
Uber Technologies Inc.
2023 - 2025
Web Designer
Phoenix Web Design
2021 - 2023
Uber Partner
Uber Technologies Inc.
2016 - 2021
Certificate of Technical Studies - Health Administration
U.S. Air Force Technical School
High School Diploma - Architectural Drafting
Curie Metropolitan High School