Nico Caprara
Schenectady,NY
Summary
Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude. Proficient in documentation management, use of scheduling software, and member relations to positively impact company success. Dedicated to applying training, mentoring and team-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
SPORTIME Schenectady
09.2023 - Current
- Creates and deployes training programs for new and tenured employees along with performance management of team.
- Assists in recruiting, hiring and creating a schedule for members of multiple departments.
- Manages budgets and financial reporting, ensuring quarterly and annual goals are met.
Membership Director
SPORTIME Schenectady
09.2018 - 09.2023
- Documented, reviewed, and archived membership contract and financial information.
- Trained staff and provided direct oversight on use of Aptus software for scheduling and billing of club and member activities.
- Collaborated with management team to implement continuous improvements and site-wide goals.
Front Desk Manager
SPORTIME Schenectady
09.2018 - 01.2021
- Oversaw front desk operations with eye for club reputation, staff productivity and operational efficiency.
- Trained new staff on company procedures and compliance requirements.
- Handled tasks and responsibilities for front desk employees during periods of understaffing.
Maintenance/Front Desk Staff
SPORTIME Schenectady
05.2017 - 09.2018
- Provided safe work environment by following safety precautions and site protocol.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Used various machinery to prepare outdoor tennis courts for membership use and general site upkeep.
Education
High School Diploma -
Schalmont High School
Schenectady, NY06.2015
Chemistry
SUNY College At Oswego
Oswego, NY2017
Skills
- Personnel Management
- Customer Complaint Resolution
- Interdepartmental Collaboration
- Documentation Management
- Active Listening
- Employee Retention
- Aptus Software
Timeline
Assistant General Manager
SPORTIME Schenectady
09.2023 - Current
Membership Director
SPORTIME Schenectady
09.2018 - 09.2023
Front Desk Manager
SPORTIME Schenectady
09.2018 - 01.2021
Maintenance/Front Desk Staff
SPORTIME Schenectady
05.2017 - 09.2018
High School Diploma -
Schalmont High School
Chemistry
SUNY College At Oswego
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