Nico Delgadillo
San Jose,CA
Summary
Customer Experience professional with over 5 years of experience helping high-volume teams drive retention, revenue growth, and exceptional customer satisfaction. Strong communicator with a consultative, people-first approach to customer engagement, objection handling, and problem resolution. Experienced in CRM-driven workflows, prospect engagement, follow-ups, and supporting onboarding and retention efforts. Known for staying calm under pressure, adapting quickly to new tools, and delivering results. Currently pursuing a BBA in Business Administration, and actively transitioning into B2B Customer Success and Business Development roles.
Overview
8
8
years of professional experience
2
2
Certificates
Work History
Sales & Customer Experience Associate
Costco Wholesale
San Jose, California
02.2019 - Current
- Surpassed weekly credit card and membership goals, driving a 25% increase in sign-ups through proactive customer engagement.
- Maintained 95%+ customer satisfaction while managing over 150 daily interactions in a high-volume environment.
- Supported upselling and solution-based recommendations for business and travel customers.
- Improved team productivity by 15% by assisting cross-functional teams during staffing and demand gaps.
Mortgage Broker Internship
Go Rascal
Los Angeles, California
08.2025 - 12.2025
- Shadowed a licensed mortgage professional, gaining hands-on exposure to refinance (REFI) workflows, compliance-aware client communication, and relationship building with homeowners and realtors.
- Conducted market research and leveraged CRM tools to identify, organize, and document 50+ high-potential refinance opportunities per day for licensed review.
- Assisted with preliminary client intake by gathering relevant financial and property information to support consultative discussions on loan product options under supervision.
- Observed and learned value-based communication and networking strategies, focusing on providing useful insights while building long-term professional relationships across California.
Sales and Marketing Representative
Cutco Cutlery
San Jose, CA
03.2019 - 08.2019
- Followed through with leads to close sales over the phone, in the office, and during external consumer engagements.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Delivered engaging product demonstrations to prospective clients, showcasing features and benefits that aligned with their requirements.
Server
Opa! Greek & Mediterranean Cuisine
Los Gatos, California
06.2018 - 11.2018
- Demonstrated strong multitasking skills by serving multiple clients without compromising service quality.
- Boosted repeat customer rates, remembered regular guests' preferences, and greeted them by name.
- Collaborated with team members during busy shifts.
Education
Associate of Science - Fire Science & Technology
Mission College
Santa Clara, CA04-2024
Skills
- Customer engagement and relationship building
- Objection handling and problem resolution
- CRM and pipeline management
- Lead qualification and prospecting
- Consultative selling
- Follow-up and pipeline support
- Microsoft 365 & Google Workspace
- AI tools for productivity and research
Certification
Sales Force Sales Development Representative Professional
Business Analysis and Process Management
Languages
Spanish
Limited
Accomplishments
Mission College 4x Honor Roll
Multiple Internal Recognitions from Costco Wholesale Management for excellent service and sales results
Timeline
Mortgage Broker Internship
Go Rascal
08.2025 - 12.2025
Sales and Marketing Representative
Cutco Cutlery
03.2019 - 08.2019
Sales & Customer Experience Associate
Costco Wholesale
02.2019 - Current
Server
Opa! Greek & Mediterranean Cuisine
06.2018 - 11.2018
Associate of Science - Fire Science & Technology
Mission College
Key Achievements
- Achieved 95%+ customer satisfaction scores over 5+ years by resolving challenges, building trust, and delivering exceptional experiences.
- Expanded membership and credit product adoption by 20% through proactive engagement, needs assessment, and personalized recommendations.
- Onboarded and coached 5+ team members, fostering skills in customer engagement, CRM use, and process adherence for sustained operational success.