Nico Leffakis
Raising Canes
Morgantown,WV
2
years of professional experience
Dedicated restaurant industry professional with over two years of experience at Raising Canes, driven by a commitment to quality food and exceptional customer service. Passion for engaging with customers and creating memorable dining experiences has been evident since the age of 14, fostering a deep appreciation for the culinary arts. Future aspirations include opening a personal restaurant, leveraging valuable skills and insights gained through hands-on experience in a dynamic environment. Eager to continue growing within the industry while contributing to a team committed to excellence.
Work History
Restaurant Manager
11 Months- Oversaw smallwares CSU and Canes Love program operations.
- Mentored and motivated crew members to achieve higher performance standards and secure promotions to roles such as CT Bird Spec and Service Spec.'
- Conducted assessments and communicated strategic action plans for effective implementation.
- Assisted customers in enhancing overall satisfaction through effective communication and support. Collaborated with customers to promote a positive experience within the marketing framework. Supported initiatives to elevate customer contentment and engagement.
- Redesigned restaurant image strategy to align with recent cleanliness assessment and enhance Canes Love program to display the 3R's Respect, Recognize, Reward
Restaurant Zone Manager
4 Months- Learned how to delegate tasks effectively to support team collaboration. Acquired techniques for providing constructive feedback to accommodate various personality types.
- Enhanced comprehension of standard operating procedures and their effective demonstration.
- Facilitated coaching initiatives and recognized operational bottlenecks to maintain zone performance at gold standard levels.
Crew Member
1 Year 1 Month- Achieved certification as a trainer, establishing a reputation as a key resource for kitchen training.
- Developed coaching skills while embracing feedback and adaptability.
- Engaged in HIPO program to enhance understanding of full operations and specific role within restaurant.
- Achieved certification as a bird specialist, enhancing overall kitchen expertise and quality management practices.
- Completed RI program to strengthen knowledge of industry standards for cleanliness and operational best practices.
Skills
Operations Management
Customer engagement
Crew development
Collaborative goal communication
Timeline
Restaurant Manager
Raising Canes
07.2025 - CurrentRead More
Restaurant Zone Manager
Raising Cane's
04.2025 - 08.2025Read More
Crew Member
Raising Cane's
02.2024 - 03.2025Read More