Nico Quatela
Rochester
Summary
Dynamic leader with extensive experience in the produce industry, skilled in training teams and implementing efficient workflows. Dedicated to fostering a positive work environment while optimizing inventory levels and customer service.
Overview
11
11
years of professional experience
Work History
Produce Team Leader
Wegmans Food Market
Pittsford Wegmans
10.2024 - Current
- Streamlined workflow processes to improve efficiency in receiving and stocking produce items.
- Conducted regular quality inspections to maintain compliance with safety regulations and company policies.
- Supervised daily activities in fresh cut fruit area, maintaining inventory levels and freshness.
- Analyzed sales trends to adjust product assortment and enhance customer satisfaction.
Produce Team Leader
Wegmans Food Market
Penfield Wegmans
10.2021 - 10.2024
- Led daily operations of produce department, ensuring freshness and quality standards.
- Trained and mentored team members on best practices for product handling and customer service.
- Implemented inventory management techniques to optimize stock levels and reduce waste.
- Collaborated with management to develop promotional displays that increased sales visibility.
Service Team Leader
Wegmans Food Markets
Perinton Wegmans
02.2020 - 10.2021
- Trained and mentored new team members on service standards and product knowledge.
- Coordinated schedules to optimize staffing levels during peak hours, improving service delivery.
- Implemented process improvements that enhanced workflow efficiency and reduced customer wait times.
- Led daily operations to ensure exceptional customer service and team performance.
Full-Time Front End Coordinator
Wegmans Food Markets
Fairport Road Wegmans
04.2019 - 02.2020
- Executed scheduling and staffing plans to optimize workflow and service efficiency.
- Coordinated training sessions for new team members to enhance service standards.
- Assisted in managing daily front-end operations to ensure smooth customer experiences.
Part-time Front End Coordinator
Wegmans Food Markets
Ridge Culver Wegmans
07.2018 - 04.2019
- Coordinated daily front-end operations, ensuring seamless customer service and efficient workflow.
- Executed front-end closure procedures to ensure operational efficiency.
Customer Service Desk
Wegmans Food Markets
Ridge Culver Wegmans
02.2016 - 07.2018
- Handling customer complaints and compliments
- Processing returns, refunds and exchanges
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Knowledge Based Service
Wegmans Food Markets
Ridge Culver Wegmans
08.2015 - 08.2016
- Ensured compliance with food safety regulations and standards during daily operations.
- Educating customers on new Wegmans products
- Giving customers new ideas to live healthier happier lives through food
Cashier
Wegmans Food Markets
Ridge Culver Wegmans
02.2015 - 08.2016
- Processed customer transactions accurately and efficiently at point-of-sale terminals.
- Developed proficiency in handling various payment methods, including cash, credit, and gift cards.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
Education
High School Diploma -
Eastridge Highschool
Rochester, NY06-2016
Skills
- Merchandising strategies
- Stock replenishment
- Inventory management
- Product rotation
- Store layout
- Promotional planning
- Task delegation
- Operational efficiency
Accomplishments
Graduated Dale Carnegie in 2024
Timeline
Produce Team Leader
Wegmans Food Market
10.2024 - Current
Produce Team Leader
Wegmans Food Market
10.2021 - 10.2024
Service Team Leader
Wegmans Food Markets
02.2020 - 10.2021
Full-Time Front End Coordinator
Wegmans Food Markets
04.2019 - 02.2020
Part-time Front End Coordinator
Wegmans Food Markets
07.2018 - 04.2019
Customer Service Desk
Wegmans Food Markets
02.2016 - 07.2018
Knowledge Based Service
Wegmans Food Markets
08.2015 - 08.2016
Cashier
Wegmans Food Markets
02.2015 - 08.2016
High School Diploma -
Eastridge Highschool