Nicolas Trujillo
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative(Complaint manager)
Concentrix
07.2024 - Current
- Delivered exceptional customer support through effective communication, resolving inquiries and enhancing overall service experience.
- Utilized CRM software to track customer interactions, improving response times and ensuring accurate record-keeping.
- Collaborated with cross-functional teams to implement process improvements, increasing efficiency in handling customer issues.
- Managed high end transaction complaints of 10,000$- 2,000,000$
- Mentored junior representatives, providing guidance on best practices and elevating team performance through knowledge sharing.
Operations Manager
DQI
04.2021 - 06.2024
- Maintained customer records by updating account information in database.
- Participated in workshops and seminars to continuously improve personal skills related to position.
- Collaborated with other departments to ensure prompt resolution of customer concerns.
- Processed orders, prepared correspondences, and completed required documentation.
- Managed difficult customer situations with professionalism and empathy.
- Answered customer inquiries via phone, email, and chat.
- Streamlined operational processes by implementing best practices, resulting in enhanced efficiency and reduced turnaround times.
- Led a cross-functional team in executing strategic initiatives, fostering collaboration that improved project completion rates.
Personal Shopper CURBSIDE
H.E.B
Seguin
12.2018 - 05.2020
- Delivered superior customer service, answered questions, and resolved customer complaints.
- Assisted with collection, loading, and acceptance of payment for customer pick-up and delivery orders.
- Selected, bagged, and staged grocery orders for guests.
- Processed returns and exchanges for unwanted items, adhering to store policies.
- Collaborated with team to complete daily tasks and enhance service delivery.
- Advised customers on suitable substitutes for dated, discontinued, or unavailable products.
- Swept, cleaned, and straightened store when business was light.
Receptionist
Guadalupe Pediatric Clinic
Mission
01.2014 - 06.2016
- Greeted incoming guests and directed individuals to appropriate personnel.
- Directed numerous calls per day to appropriate recipients using multi-line system.
- Scheduled appointments and documented updates in scheduling software.
- Collected and processed supply and equipment orders.
- Handled cash transactions related to services rendered at front desk for example, notary public fees.
Education
Associate of Applied Science - Agricultural Business And Management
Politécnico GranColombiano
01.2023 - 10.2025
Diploma -
Juan Diego Academy
MissionSkills
- Sales expertise
- Data Collection
- Data Entry
- Call Management
- Store maintenance
- Hospitality and accommodation
- Money handling abilities
- Administrative Support
- Complaint Handling
- Project management abilities
- Customer consulting
- Stock management
- Retail sales customer service
- Critical Thinking
- Complaint management
- High-value transaction handling
Languages
- Spanish
- Japanese
- Korean
- Italian
- English, Native
- Spanish, Proficient (C2)
- Japanese, Intermediate (B1)
- Korean, Intermediate (B1)
- Italian, Upper Intermediate (B2)
Timeline
Customer Service Representative(Complaint manager)
Concentrix
07.2024 - Current
Associate of Applied Science - Agricultural Business And Management
Politécnico GranColombiano
01.2023 - 10.2025
Operations Manager
DQI
04.2021 - 06.2024
Personal Shopper CURBSIDE
H.E.B
12.2018 - 05.2020
Receptionist
Guadalupe Pediatric Clinic
01.2014 - 06.2016
Diploma -
Juan Diego Academy