Nicoi Thomas
East Providence
Summary
Knowledgeable and dedicated customer service professional and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Automated Health Systems Inc.
Riverside, RI
08.2024 - 03.2026
- Processed policy applications and renewals efficiently, ensuring compliance with industry regulations.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Assisted customers with completing insurance documents to avoid missed information.
- Set up customer payment plans to cover annual policies and renewals.
- Modified, updated and processed existing policies.
- Processed and recorded new policies and claims.
- Verified client information by analyzing existing evidence on file.
- Maintained confidentiality of patient finances, records, and health statuses.
- Posted payments to accounts and maintained records.
- Checked documentation for accuracy and validity on updated systems.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
Data Validation Specialist
The Hire
Providence, RI
08.2023 - 02.2024
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Managed time efficiently to complete all tasks within deadlines.
- Sorted documents and maintained an organized filing process.
- Verified data in the iCarol database.
- Maintained exceptional attention to detail while completing assignments and reviewing large volumes of complex information.
- Entered data in Excel and Google sheets.
- Completed projects by expected deadline.
- Overlooked inventory and reported any missing products.
- Closed tickets following completed assistance to clients.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Met tight deadlines to satisfy client demands and project timelines.
- Maintained detailed records of validation activities to support regulatory audits and inspections.
- Conducted thorough data validation and cleanup, ensuring accuracy and reliability of datasets used for analysis.
- Enhanced data accuracy by implementing rigorous data validation processes and quality checks.
Housekeeper
Extended Stay Hotels
East Providence, RI
06.2022 - 02.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replenished room supplies such as bathroom items, and hotel brochures to make guests feel welcome.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Participated in ongoing professional development opportunities within the hospitality industry, resulting in enhanced knowledge of best practices for housekeeping services.
COVID-19 Test Administrator
Doctors Test Centers
East Providence, RI
08.2021 - 04.2022
- Tested patients who were asymptomatic or symptomatic to find out if they were positive for COVID-19.
- Conducted quality assurance checks on test results, ensuring accuracy and reliability in reporting.
- Ensured accurate test results by effectively monitoring and proctoring examinations.
- Logged confidential patient information into the database to be reviewed by the Department of Health.
- Scheduled patient appointments for various facilities and checked them in when they arrived.
- Entered and analyzed test results.
- Managed document organization systems, improving accessibility and compliance with regulatory standards.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Sales Associate
SKECHERS
Seekonk, MA
06.2019 - 10.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, and locate items.
- Managed cash register after the end of shift to balance and record accurate transactions.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Stocked, tagged, and displayed merchandise as required.
- Performed cash, card, and check transactions to complete customer purchases.
- Solved customer challenges by offering relevant products and services.
Cashier
Millers Roast Beef
East Providence, RI
06.2018 - 03.2019
- Greeted customers and provided outstanding customer service.
- Operated cash register and processed payments from customers.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Performed cash, and card transactions to complete customer purchases.
- Distributed food during busy peak periods to drive customer satisfaction.
Cashier/Sales Associate
HomeGoods
Seekonk, MA
10.2017 - 01.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Managed cash register after the end of shift to balance and record accurate transactions.
- Managed inventory levels by restocking merchandise as needed throughout shifts.
Education
Bachelor's Degree - Digital Marketing & Social Media
Johnson & Wales University
Providence, RI05-2028
High school diploma - undefined
East Providence High School
East Providence, RI06-2019
Skills
- Customer Service
- Inventory
- Cash handling
- Retail Sales Customer Service
- Telephone Etiquette
- Administrative Support
- Cash Register Operations
- Microsoft Office: Word
- Sales Associate Experience
- Microsoft Excel (2 years)
- Coding (1 year)
- Database marketing
- Data Analysis
- Digital Marketing
- Google Analytics
- Data entry
- Medical terminology
- Front desk operations
- Office administration
- HIPAA guidelines
- Insurance verification
- Records management
- Medical records management
- Computer proficiency
- Claim forms
- Documentation review
- Medical recordkeeping
Section name
Authorized to work in the US for any employer
Timeline
Customer Service Representative
Automated Health Systems Inc.
08.2024 - 03.2026
Data Validation Specialist
The Hire
08.2023 - 02.2024
Housekeeper
Extended Stay Hotels
06.2022 - 02.2023
COVID-19 Test Administrator
Doctors Test Centers
08.2021 - 04.2022
Sales Associate
SKECHERS
06.2019 - 10.2019
Cashier
Millers Roast Beef
06.2018 - 03.2019
Cashier/Sales Associate
HomeGoods
10.2017 - 01.2018
High school diploma - undefined
East Providence High School
Bachelor's Degree - Digital Marketing & Social Media
Johnson & Wales University