Nicol Puente-Gomez
Charlotte,NC
Summary
Dynamic and bilingual professional with a proven track record at Margaritas Mexican Restaurants, excelling in high-pressure environments and demonstrating exceptional customer service and multitasking abilities. Increased sales through effective upselling, fostering teamwork, and ensuring guest satisfaction. Skilled in payment processing and fluent in Spanish and English, adept at enhancing dining experiences and resolving concerns efficiently.
Overview
1
1
year of professional experience
Work History
Waitress
Margaritas Mexican Restaurants
08.2023 - 08.2024
- Bilingual
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
Education
Associate of Science - Dental Hygiene
York Technical College
Rock Hill, SC08-2025
High School Diploma -
Nation Ford High School
Fort Mill, SC05-2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Decision-making
- Handling complaints
- Payment processing
- Accurate money handling
- Active listening
- Bilingual in Spanish and English
Languages
Spanish
Native or Bilingual
Timeline
Waitress
Margaritas Mexican Restaurants
08.2023 - 08.2024
Associate of Science - Dental Hygiene
York Technical College
High School Diploma -
Nation Ford High School
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