Nicol Villalba
El Paso,TX
Summary
In 2023, I graduated from Bowie High School and am currently pursuing my studies at El Paso Community College. I was hired as a Sales Associate at Starr Western Wear, where my dedication and strong work ethic quickly earned me a promotion to the Customer Service and Online Orders team. In this new role, I’ve successfully managed customer inquiries, processed online orders, and assisted with layaway programs, all while ensuring a seamless and positive experience for our customers. My ability to handle multiple tasks efficiently and provide exceptional service has contributed to my growth within the company and further developed my skills in customer relations and order management. Recognized for efficiently managing high-stress situations and coaching new hires, while ensuring accurate order processing and payment handling. Committed to enhancing customer satisfaction through effective communication and critical thinking skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Starr Western Wear
11.2023 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed customer transactions using point-of-sale systems, ensuring smooth processing and satisfaction.
- Collaborated with team members to maintain a positive store environment and support daily operations.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Adapted quickly to new systems and technologies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires.
- Provide assistance with returns, exchanges, and warranty claims, adhering to company policies and procedures.
- Accurately process and track online customer orders, ensuring timely and correct fulfillment
- Operate the cash register, process transactions quickly and accurately, and handle cash, credit/debit card payments, and other forms of payment.
Education
Business Economics
El Paso Community College
El Paso, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Payment processing
- Order processing
- Shipping and logistics
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Starr Western Wear
11.2023 - Current
Business Economics
El Paso Community College
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