Nicola Buoni
Dublin,OH
Summary
Experienced credit union employee relocating to Charleston, SC. Strong background in overseeing branch operations and motivating teams to achieve exceptional performance. Known for implementing effective process improvements, resulting in increased customer satisfaction and operational efficiency. Recognized for leadership abilities and problem-solving skills, consistently fostering a collaborative work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
KEMBA FCU
08.2023 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
LEAD MEMBER SALES REPRESENTATIVE & LOAN PROCESSOR
KEMBA Financial Credit Union
01.2021 - 08.2023
- Confers with members about concerns with products or services to resolve problems and drive sales
- Keeps administrative records current and accurate to promote efficiency and team effectiveness in all interactions
- Increases revenue by actively listening to customers and proposing optimal KEMBA services and products
- Assisted in the training and onboarding of new sales representatives, sharing best practices to ensure their success within the team.
- Gathers materials and submits completed member loan applications
- Generate new sales by calling leads, cross-selling and up-selling products and services
MEMBER SERVICE SALES SUPERVISOR & LOAN PROCESSOR
BMI Federal Credit Union
10.2017 - 12.2020
- Confers with customers about concerns with products or services to resolve problems and drive sales
- Keeps administrative records current and accurate to promote efficiency and team effectiveness in all interactions
- Trains, mentors and evaluates employees on service quality, knowledge and performance
- Increases revenue by actively listening to customers and proposing optimal BMI services and products
- Gathers materials and submits completed member loan applications
Education
Business Major
Columbus State Community College
Skills
- Leadership
- Operations Management
- Customer and client relations
- Sales
- Product knowledge
- Interpersonal
- Motivated
- Communication
- Team development
Certification
- Registered NMLS
- 10/2018
Timeline
Assistant Branch Manager
KEMBA FCU
08.2023 - Current
LEAD MEMBER SALES REPRESENTATIVE & LOAN PROCESSOR
KEMBA Financial Credit Union
01.2021 - 08.2023
MEMBER SERVICE SALES SUPERVISOR & LOAN PROCESSOR
BMI Federal Credit Union
10.2017 - 12.2020
Business Major
Columbus State Community College
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