Nicola M. Countryman
Gulfport
Summary
Results-focused professional with successful experience managing multiple, concurrent projects with strong problem solving and follow-through capabilities. Recognized as a natural leader with a special talent for transitioning strategy into action and achievement. Possess strong and decisive qualifications with effective analytical, critical thinking, interpersonal communication, and conflict resolution skills. Meticulous administrator, planner and organizer complimented with exceptional diplomacy and human relations skills. Outstanding ability to manage multiple large-scale projects, tasks, and priorities effectively in high-volume environments.
Overview
26
26
years of professional experience
Work History
Store Manager
At Home store
09.2023 - Current
- Key Roles and Responsibilities
- Recruit, interview, and manage team members to ensure positive customer experience and positive team member development.
- Plays an essential role in the hiring process, including recruiting, reviewing resumes, interviewing, and evaluating candidates, and selecting candidates for hire. Ensures all new hires are properly trained.
- Coaches team members, drives team member performance, sets team member goals and, where appropriate, takes follow-up action with team members, including developing written performance support plans and other related performance improvement and corrective matters.
- Directs and schedules team members for their shifts and tasks on a daily and weekly basis, and adjusts the schedule as needed based on operational objectives.
- Analyzes store financial and business data through the store scorecard, including sales and expenses, and develops and executes budgets, financial plans, and strategies to maximize sales and profits.
- Manages the store in a manner designed to provide customers with a positive shopping experience, in a neat, clean and safe store while minimizing damage and shrinkage.
- Trains and directs team members on proper Company policies and procedures and ensures compliance with Company policies and procedures.
- Leads the store team in the areas of customer satisfaction, team/team member development, merchandising, inventory, cash control, human resources, safety, loss prevention and expense control, so the store will operate effectively and profitably. Develops and leads regular meetings with team members on these subjects.
- Serves as a role model and coach, especially as it relates to the customer experience and maintaining a neat, clean, and organized store through conditioning, through living the vision and values.
- Builds and maintains a strong and highly productive team by helping team members understand strategy and business model to ensure consistent and standard execution of At Home initiatives.
- Responsible for managing the store opening and closing process, which includes timely openings, operational readiness, troubleshooting, team management, and building, asset, and team member security.
- Manages the flow of cash accurately, analyzes and reports daily sales numbers by ensuring front-end audit and cash compliance responsibilities are maintained.
- Coordinates with Store Director to maximize staffing effectiveness to support the business flow of customer traffic and sales including reviewing team member time records for compliance with Company timekeeping policies, and processing payroll timely and accurately to meet labor model standards and business metrics.
- Adjusts staffing assignments and team schedules as needed to comply with operational objectives, and makes recommendations about whether additional labor, such as team member overtime or additional people, may be necessary.
- Plans, delegates, and manages tasks performed by team members to ensure completion and performance in the most efficient manner.
- Addresses team member and customer concerns and problems in the store.
- And any additional assigned responsibilities.
- Work hours 50+ hours/ week
- Salary: $ 54K
Inventory control Manager
At home store
01.2022 - 01.2023
- Duties and Responsibilities
- Supervised the freight process and oversaw all products of the At Home business along with the Store Operations team members.
- Maintains a neat, clean, and safe store while stocking and merchandising products our customers want to shop.
- Ensured merchandise is positioned as planned and is well organized on the floor and the shelves always maintaining the safety of our customers.
- Achieved success by providing problem-solving resources, managing store operations team members, and working collaboratively across the management team.
- Maintains a back-of-store focus.
- Provided customers with a positive shopping experience through a clean, neat, and safe store while minimizing damage and shrinkage.
- Completed store operational requirements by scheduling and assigning team members to various tasks each day, while following up on assigned tasks and following all scheduling directives.
- Received a large volume of freight, checks in shipments, stages merchandise for the sales floor in an expedited and effective manner following all operating and safety procedures.
- Planned and managed team in performing all freight functions including stocking and resets.
- Ensured Specialists are focused first in their specialized areas and adhere to all merchandising guidelines.
- Performs store recovery tasks and housekeeping (inside and out) as required during stocking efforts.
- Drove productivity by training, coaching, and supporting team members, planning, monitoring, and appraising job results.
- Trained on all store equipment including forklift, pallet jack, baler, and waste compactor.
- Was responsible for building opening and closing tasks which includes timely openings, operational readiness, troubleshooting, team management, and building security.
- Coordinated with Store Director to maximize scheduling effectiveness to support maximum output of freight and merchandising product on the floor.
- Served as a role model and as a coach through living the vision and values.
- Built a strong store operations team by helping team members understand strategy and the business model to ensure consistent and standard execution of At Home initiatives.
- Created a sense of urgency, promoted teamwork, delegated appropriately; motivated self and team to accomplish objectives.
- Work Hrs: 40 hrs per week
- Salary: $16 an hr
Department Manager
Walmart Palmyra & Gulfport
12.2016 - 09.2021
- Worked in conjunction with assistant manager to maintain efficient day-to-day operating conditions, executed corporate sales and merchandising programs, maintained price integrity, and maximized sales and profitability. Implemented merchandising strategies regarding image and focus on product sell-through. Ensured communications to team members was timely and clear and created a team environment that fostered partnership, innovation, and continuous process improvement. Ensured daily that the department was staffed appropriately, clean, and inventory levels are appropriate. Managed department conditions to ensure compliance with corporate strategies and directed all aspects of the implementation of programs that will improve the effectiveness of the store team to deliver expected results.
- Ensured the department achieved sales/event goals and upheld all visual standards. Orchestrated the profitable day-to-day operations of high-volume retail sales department with direct responsibility for sales, merchandising, communication, loss prevention, operations, and profitability, and supervising full/part-time and seasonal employees. Continually analyzed operations, procedures, and policies to achieve highest efficiency and best practices.
- Work hours 30+ hours/ week
- Salary: $ 16.50/ hour
Education
High School Diploma -
Bartica High School
Business Administration - undefined
University Of Guyana
01.2006
Social Work - undefined
Institute of Distance and Continuing Education
01.2011
undefined
Walmart Manager Academy
01.2017
Skills
- Organizational skills
- Communication
- Problem-solving skills
- Critical thinking
- Effective decision making
- Time management skills
- Team leadership skills
- Software skills – Microsoft office, Outlook
Leadership:
Exceptional leader with the ability to galvanize team synergy to elevate organizational performance and employee morale; prioritize tasks to accomplish maximum results; decisive and confident decision-making skills. Offer a rare combination of superior interpersonal and human relations skills coupled with the unique ability to coordinate group efforts toward attainment of common goals. Know and understand the worth and dignity of subordinates and successfully integrate this human element in daily leadership.
Thorough knowledge of:
Management and organization principles and theories, including standardized administrative practices and procedures common to organizations, such as those pertaining to areas of responsibility, channels of communication, delegation of authority; analytical and evaluative techniques to the identification, consideration, and resolution of issues or problems of a procedural or factual nature; financial, budget, resource management practices and principles, and analytical and evaluative methods and techniques; safety, and personnel management. Demonstrated ability to analyze, plan, and adjust work operations of one or more organizational segments to meet program requirements and objectives within available resources.
Oral and Written Communications:
Maintain and facilitate communication with management, regarding all items and product order errors, to ensure timely corrections are made. Utilize professional and exceptional verbal and non-verbal communication skills, when interacting with associates and management. Maintain communication with Managers, supervisors, and operators to ensure product quality and to rectify problems. Work closely with the Store Director to establish communication and collective understanding of what may be acceptable.
Timeline
Store Manager
At Home store
09.2023 - Current
Inventory control Manager
At home store
01.2022 - 01.2023
Department Manager
Walmart Palmyra & Gulfport
12.2016 - 09.2021
Business Administration - undefined
University Of Guyana
Social Work - undefined
Institute of Distance and Continuing Education
undefined
Walmart Manager Academy
High School Diploma -
Bartica High School
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