Nicola Noble
135 Brink Heaven Ave, Madison
Summary
Experienced professional in Tourism and Hospitality seeking opportunities to contribute to your reputable organization. Passionate about the industry, dedicated to delivering exceptional service and creating memorable experiences for guests. Leveraging knowledge of customer satisfaction and attention to detail to make a positive impact on organizational success while fostering my own professional growth.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Thompson Nashville
Nashville, TN
09.2023 - Current
- Collected room deposits, fees, and payments.
- Kept precise logs of guest details, payments and bookings using hotel management software systems.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Front Desk Agent
Hampton Inn & Suites Nashville-Vanderbilt-Elliston
Nashville, TN
09.2024 - 12.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Minibar Attended
Thompson Nashville
Nashville, TN
04.2023 - 09.2023
- Enhanced customer satisfaction by promptly attending to guest needs and maintaining a clean, well-stocked honor bar.
- Maintained high standards of cleanliness by regularly wiping down surfaces, cleaning glassware, and organizing the bar area.
- Provided valuable input to management regarding new product offerings based on guest feedback and observed trends.
- Conducted regular audits of inventory levels to prevent stock shortages and maintain accurate records for management review.
Island Routes Tour Specialist
Sandals Whitehouse European Village & Spa
Westmoreland, Jamaica
01.2015 - 04.2023
- Exceeded sales objectives employing strong selling capabilities.
- Arranged logistics for various tour programs and private transport services.
- Managed billing and refund operations successfully.
- Managed payroll systems while organizing employee schedules seamlessly.
Education
Bachelor - Hospitality & Tourism Management
Western Hospitality Institute
Montego Bay03.2018
Caribbean Examination Council - Business Administration
Frome Technical High School
01.2007
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Problem-solving skills
- Team collaboration
Timeline
Front Desk Agent
Hampton Inn & Suites Nashville-Vanderbilt-Elliston
09.2024 - 12.2024
Front Desk Receptionist
Thompson Nashville
09.2023 - Current
Minibar Attended
Thompson Nashville
04.2023 - 09.2023
Island Routes Tour Specialist
Sandals Whitehouse European Village & Spa
01.2015 - 04.2023
Bachelor - Hospitality & Tourism Management
Western Hospitality Institute
Caribbean Examination Council - Business Administration
Frome Technical High School
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