Nicola Sweet

• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Maintained transaction security by verifying payment cards against identification.
• Kept accounts in balance and ran daily reports to verify totals.
• Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
• Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.

• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
• Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
• Used POS system to collect payments from customers, providing invoice for proof of transaction.
• Restocked supply inventories and notified supervisors of shortages for customer convenience.
• Cleaned machine filters and lubricated equipment.
• Maintained safety practices at all times to protect personnel and laundry loads.

• Organized schedules, workflow's and shift coverage to meet expected business demands
• Completed inventory audits to identify losses and project future demands
• Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
• Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
• Delegated daily tasks to team members to optimize team productivity

Prepared food, delegated team members, ensured proper kitchen methods were instilled, took inventory and ordered weekly deliveries.

• Engaged with customers to build rapport and loyalty.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Managed efficient cash register operations.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Prioritized helping customers over completing other routine tasks in store.
• Fueled commercial boats and yachts
• Daily cleaning of live bait tanks
• Maintained up-to-date knowledge of store sales, payment policies and security standards.

• Adhered to company, club and department standards of operations, policies and procedures and contributed ideas for improvement.
• I was trained in all departments, and truly loved this job, but decided to move west.