Nicolas Aglubat
San Diego,CA
Overview
3
3
years of professional experience
Work History
Retail Sales Manager
Vons
06.2023 - Current
- Managed day-to-day staffing and handled scheduling for 15 employees in liquor, dairy, frozen, general merchandise, and night crew.
- Wrote and confirmed daily orders, special orders for customers, and pre-orders for future events.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Meeting and exceeding sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained team members in successful strategies to meet operational and sales targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Reviewed bills to make sure correct product is received.
- Communicated with vendors to bring in correct product for respective displays and promote sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Worked with scan coordinator to make sure all products are priced and tagged.
- Received truck deliveries and scanned vendor product in to be billed.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Conducted bi-annual inventory audits on product to calculate shrink and product quantity accuracy
Front End Supervisor
Vons
02.2022 - 06.2023
- Provided customer service with Vons app, product in store, and any issues with pricing or quality of product
- Kept all courtesy clerks and checkers on task and going to breaks and lunches on time
- Opened and closed registers to facilitate customers in checkout lines
- Performed register audits twice daily to ensure cash flow is not short or over
- Handled money from registers and depositing excess cash throughout day
- Closed all registers at end of shift, removing all money and depositing it into safe
- Performed store walks and securing store at closing
- Sent in work orders and securing safety/quality of product when refrigeration goes down.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in twelve checkout stations to verify adequate cash supply
Starbucks Barista
Vons
05.2021 - 02.2022
- Created wide variety of hot and cold drinks with consistently positive customer satisfaction scores.
- Provided customer service by greeting and taking orders from customers as soon as they walk in.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Ordered product necessary for operation of kiosk.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Used POS system to accurately enter orders and process payments.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Education
No Degree - Biology
San Diego Mesa Community College
San Diego, United States02.2018
High School Diploma -
Father Duenas Memorial School
Chalan Pago, Guam05.2014
Skills
- Type 60 wpm
- Powered Industrial Truck (PIT) Trained
- Person In Charge (PIC) Trained
- Point Of Sale (POS) Trained
- Product Merchandising
- Customer Service
- Management
Awards
4x Employee of the Month
Timeline
Retail Sales Manager
Vons
06.2023 - Current
Front End Supervisor
Vons
02.2022 - 06.2023
Starbucks Barista
Vons
05.2021 - 02.2022
No Degree - Biology
San Diego Mesa Community College
High School Diploma -
Father Duenas Memorial School