Nicolas Amaya
Falls Church,VA
Summary
Adept at delivering unparalleled customer service, I excelled as a Front Desk Agent at Westin Hotels and Resorts, where I seamlessly managed guest relations and resolved issues, enhancing repeat guest rates. My expertise in cash handling and problem-solving, coupled with a friendly, positive attitude, ensures guest satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Westin Hotels and Resorts
Tysons Corner, VA
05.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Video Editor
Menlo Security
Menlo Park, CA
03.2023 - 08.2023
- Delivered edits on time for reviews and final delivery.
- Organized and worked with raw footage from multiple cameras and sources.
- Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
- Conceived, crafted and executed dynamic video edits to captivate target audiences and accomplish project objectives.
Production Assistant
Washington Digital Media
Washington, DC
10.2021 - 09.2022
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Boosted overall team morale through proactive problem-solving and open communication practices.
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
- Reduced production errors through close attention to detail and thorough quality control checks.
Education
Advanced Studies Diploma -
George C. Marshall High School
Falls Church, VA06.2021
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Time Management
- Problem-Solving
- Attention to Detail
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Critical Thinking
- Computer Skills
- Fluent Bilingualism
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Westin Hotels and Resorts
05.2024 - Current
Video Editor
Menlo Security
03.2023 - 08.2023
Production Assistant
Washington Digital Media
10.2021 - 09.2022
Advanced Studies Diploma -
George C. Marshall High School