Created monthly reports for senior management summarizing operational performance metrics.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Ensured compliance with regulatory requirements and industry standards.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Established processes to ensure efficient workflow throughout the organization.
Resolved customer complaints and issues promptly, maintaining a positive brand image.
Managed risk by developing and implementing effective risk management strategies.
Managed inventory levels to meet demand without overstocking, reducing waste.
Negotiated contracts and agreements with vendors and suppliers to reduce costs.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Oversaw daily operations, maintaining efficiency and quality standards.
Resolved customer inquiries and complaints requiring management-level escalation.
Proposed or approved modifications to project plans.
Ambulance Operator
Florida Medical Transportation
Orlando, FL
01.2024 - 12.2024
Responded quickly and efficiently to emergency situations involving critical injuries or illnesses.
Provided emotional support and reassurance to patients during transport.
Coordinated with other EMS personnel during multi-casualty incidents.
Implemented infection control measures inside the ambulance during transport of contagious individuals.
Performed routine maintenance checks on ambulance vehicles to ensure they are properly serviced and operational at all times.
Transported patients to medical facilities while providing necessary care and comfort during transport.
Ensured that all safety procedures were followed when transporting patients from one location to another.
Maintained detailed records of patient information such as condition at time of pick up, treatments administered, arrival times.
Operated specialized equipment such as stretchers, IV pumps, and defibrillators.
Maintained professional relationships with healthcare providers from different organizations involved in patient care.
Braced and lifted patients onto stretchers in preparation for medical transport.
Operated ambulance during emergency and normal conditions to transport patients to hospitals or healthcare facilities.
Education
Associate of Arts - Biomedical Sciences
Valencia College
Orlando, FL
06-2026
Skills
Patient care
Medical terminology
Team collaboration
Data analysis
Conflict resolution
Safety procedures
Budget control
Customer service
Team leadership
Problem resolution
Affiliations
Outside of work, I stay physically active and am currently training to compete in an IRONMAN. I'm also passionate about learning, particularly in the areas of science—especially medicine—and business. I was part of the Hispanic Chamber of Commerce of MetroWest, and I currently attend meetings and engage in conversations about businesses or try to network at the Horizon West Chamber of Commerce.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Elementary
A LITTLE ABOUT ME
On the other hand, I have been a type 1 diabetic since I was 5 years old, which I consider a strength because I aspire to become a surgeon. I believe I manage my diabetes optimally, and this condition has opened doors for me with doctors in Colombia—and I hope it will do the same here in the United States. Some time ago, I participated in presentations with laboratories on the topic of diabetes. I am eager and committed to growing both professionally and personally.