Nicolas Castillo
Las Vegas
Summary
Dynamic and results-oriented professional with extensive experience in fast-paced hospitality environments, including a notable tenure at YardHouse. Excelled in customer engagement and food safety, significantly enhancing guest satisfaction through meticulous order accuracy and proactive team collaboration. Skilled in conflict resolution and efficiency, consistently delivering exceptional service under pressure.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lifeguard
Tahiti Village
05.2022 - 01.2023
- Monitored pool and beach areas to ensure safety and respond promptly to emergencies
- Provided first aid and CPR when necessary, demonstrating quick decision-making and staying calm under pressure
- Trained and supervised new lifeguards
Food Runner/Expo
YardHouse
02.2023 - 10.2023
- Quickly and accurately delivered food orders from the kitchen to tables, ensuring timely service and maintaining food quality
- Verified orders for accuracy before delivery to ensure that all dishes were correct and met customers' specifications, minimizing errors and improving guest satisfaction
Food Runner
Venetian Pool
11.2023 - 05.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Food Runner/Busser
Chili's
09.2024 - Current
- Deliver food and drinks quickly and accurately while pre-bussing any tables needed
- Expo drinks and appetizers
- Cleaning, clearing, and resetting tables
Skills
- Customer Engagement
- Customer relations
- Communications with coworkers and customers
- Teamwork
- Conflict resolution
- Efficiency
- Food safety and hygiene
Certification
Health food safety card
Timeline
Food Runner/Busser
Chili's
09.2024 - Current
Food Runner
Venetian Pool
11.2023 - 05.2024
Food Runner/Expo
YardHouse
02.2023 - 10.2023
Lifeguard
Tahiti Village
05.2022 - 01.2023
Health food safety card
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