Nicolas Cely Perez
Queens,NY
Summary
Dynamic individual with hands-on experience in Customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
Work History
Valet Manager
Ravel Hotel
09.2019 - Current
- Enforced safety protocols among staff members to minimize accidents and damages to customer vehicles.
- Enhanced overall guest experience by greeting guests warmly upon arrival, assisting with luggage, and providing local information as needed.
- Improved customer satisfaction by streamlining valet services and implementing effective communication strategies.
- Developed strong relationships with clients by providing courteous and professional service at all times.
- Trained new team members in proper valet procedures, ensuring consistent high-quality service.
- Reduced wait times for customers by implementing efficient vehicle retrieval systems.
Front Desk Receptionist
Ritz-Carlton
03.2019 - 04.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new team members on company procedures, customer service and issue resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Sales Associate
Expo Novedades Tv
01.2017 - 02.2019
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Bachelor of Science - Air Traffic Controller
Aeronautica Civil
Bogota D.C, Colombia04.2021
Associate of Science - Information And Computer Systems
Universidad Distrital Francisco Jose De Caldas
Bogota D.C Colombia12.2018
Skills
Bilingual proficiency in Spanish
Organizational Skills
Multitasking
Team Collaboration
Effective Communication
Microsoft Office
Timeline
Valet Manager
Ravel Hotel
09.2019 - Current
Front Desk Receptionist
Ritz-Carlton
03.2019 - 04.2020
Sales Associate
Expo Novedades Tv
01.2017 - 02.2019
Bachelor of Science - Air Traffic Controller
Aeronautica Civil
Associate of Science - Information And Computer Systems
Universidad Distrital Francisco Jose De Caldas
Similar Profiles
Mayank LodayaMayank Lodaya
Web Developer at RavelWeb Developer at Ravel
Isabella LlamozaIsabella Llamoza
Bottle Server at Ravel Events (The Summer Club)Bottle Server at Ravel Events (The Summer Club)
Camila CanepaCamila Canepa
Digital Content Creator at RAVEL AgencyDigital Content Creator at RAVEL Agency