Nicolas Dalfonse
Orlando,FL
Summary
Dedicated healthcare operations professional with a strong background in patient scheduling and workflow development. Proven ability to enhance team collaboration and train new employees, driving efficiency improvements. Recognized for organizational skills, attention to detail, and commitment to service excellence that ensures optimal patient care and satisfaction.
Overview
6
6
years of professional experience
Work History
Sr. Scheduling Coordinator
Orlando Health Medical Group
Orlando, Florida
11.2025 - Current
- Identified and proposed process improvement initiatives to streamline operations and enhance scheduling efficiency.
- Trained in referral coordination including transcribing referrals, authorizations, denials, and indexing from OnBase.
- Cross-trained in scheduling and referrals for Gastroenterology, Dermatology, and Orthopedics.
- Designed and implemented a quick facts reference sheet for all supervised clinics, while also leading updates to scheduling manuals, developing training outlines, and producing scrubbing reports to enhance workflow accuracy.
- Attended site visits to ensure alignment with clinic workflows.
Scheduling Coordinator
Orlando Health Medical Group
Orlando, USA
08.2022 - 11.2025
- Coordinated provider schedules for Hematology/Oncology, Nephrology, Infectious Disease and Immunology, Rheumatology, Complex Care, General Pediatrics, Adolescent Medicine and Gynecology, and Genetics which includes 40+ doctors and 50+ residents.
- Developed and maintained Excel-based manuals and resources for team members
- Navigated Excel-based manuals to ensure guidelines and protocols are followed
- Trained and mentored team members to enhance service delivery
Shift Lead/Lead Trainer
Tropical Smoothie
Winter Park, USA
08.2021 - 08.2022
- Oversaw daily operations and trained new hires to integrate them smoothly into our team.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Performed nightly drawer operations, ensuring balanced till
- Coordinated daily tasks among team members for efficient workflow execution.
Shift Lead
Clean Juice
Winter Park, USA
11.2020 - 10.2021
- Coordinated daily staffing schedules to maintain operational coverage
- Oversaw inventory management and purchased supplies to support operational needs
- Addressed customer concerns and complaints, reinforcing customer satisfaction and protecting company reputation
- Trained new employees on company policies and procedures.
Server- Employee of the quarter
Jeremiah's Italian Ice
Winter Springs, USA
07.2020 - 06.2021
- Offered coverage across multiple locations to provide relief during Covid closures
- Operated POS systems while assisting customers with tailored suggestions
- Prepared daily product estimates to maintain product availability
Education
Associates - Health Services Administration
Valencia Community College
Orlando, FL12.2027
Skills
- Patient scheduling
- Patient care coordination
- Referral coordination
- Workflow development
- Employee training
- Organizational skills
- Team collaboration
- EPIC Superuser
Timeline
Sr. Scheduling Coordinator
Orlando Health Medical Group
11.2025 - Current
Scheduling Coordinator
Orlando Health Medical Group
08.2022 - 11.2025
Shift Lead/Lead Trainer
Tropical Smoothie
08.2021 - 08.2022
Shift Lead
Clean Juice
11.2020 - 10.2021
Server- Employee of the quarter
Jeremiah's Italian Ice
07.2020 - 06.2021
Associates - Health Services Administration
Valencia Community College