Nicolas Enrique Martinez
Lindenhurst
Summary
I am a versatile employee who exceeds in customer relationship management and sales techniques. Proven ability to adapt and thrive in fast-paced environments, demonstrating strong time management and critical thinking skills. Committed to operational excellence and enhancing client satisfaction through effective communication and resourcefulness whilst also working alongside my team to fulfill all needs and responsibilities, I am confident I can be an essential asset to your team.
Overview
11
11
years of professional experience
Work History
Relationship Banker, Part-Teller
Bank of America
Elmont
08.2024 - Current
- Worked as a Teller/Personal Banker at one of the busier branches in the Nassau South Region, NY. Would come in early everyday to open up the safes and settle all nightly duties such as night drop and ATM maintenance before the morning meeting.
- As a Teller, I worked handling all types of transactions, transfers and payments for personal & small business accounts whilst keeping an accurate count of my cashbox balance.
- As a Banker, I would meet clients in the branch, to discuss with them either service or sales needs they require. I would help service the client to the best of my ability whilst also conversing with the client about their current and future goals. After discovery, I would position our services that is best suited for them and position myself as their point of contact for the future
- I would make outbound calls to new/existing clients to ensure their service needs are being met, past or present, and make sure they are getting the most out of their relationship with the bank
- Trusted with managerial duties such as monitoring amour truck pickups/deliveries, ensuring operational excellences throughout the day, reviewing and reporting any fraudulent activity and making sure any service/sales done throughout the day was filed properly.
Assistant Manager, Chief of Security
Patchogue Jewelers
Patchogue
05.2015 - 07.2024
- Worked as the Assistant Manager handling security and managing inventory.
- Mediator between multiple repair exchanges done outside the store.
- Ensure the stores records management was up-to-date with all work that came in, including multiple repairs, large cash transactions. Especially with jewelry items attempting to be sold to the store.
- Tracking the condition and status of items in inventory as well as completed repairs in waiting.
- Overseer of demand ordering, repair orders and bank deposits.
Security Officer/ Receptionist
Syenos Health
Raleigh
10.2022 - 11.2023
- Worked as a security officer for Syneos Health, originally hired by Sunstate Security, acted as security for the headquarters during office hours and report any unusual activity.
- Tasked with checking in all parties on-site before officially entering the building.
- Check the ID's and purpose of everyone who entered and have them sign into the system. Configure the proper badges with the proper credentials to specific visitors/vendors for their work areas.
- Assisted the real estate management team with escorting/assisting vendors (routine exterminators, plant maintenance, mat/towel replacements, etc.).
- There was construction at the time which also included clearing out floors, moving equipment, creating a new section, including creating the map for the new floor layouts once the construction was done
- Complete an end of day report to relieving officer and keep an accurate log report of any items missing or out in use.
Private Investigator, surveillance investigations
HUB Enterprises/ Ethos Inc.
Broussard
09.2021 - 07.2022
- Worked as a Private Investigator for insurance claims/ workers compensation, given files everyday of specific info on claimants and their injuries. Tasked with observing claimants daily activity and to collect impact video of claimants in order to determine whether the injury is real or fabricated.
- Observe what the claimant did throughout the day. Whether they went to medical appointments, place of business other income-driven work, etc. Enter these areas if necessary
- Investigator would work based on activity of claimant and then tasked with uploading footage and a report on all actions throughout that day.
Correctional Officer
Hampden County Correctional Facility
Ludlow
06.2021 - 08.2021
- Operated as Pod Officer inside a correctional facility, observed and managed 50+ inmates a day while upholding and maintaining the rules and regulations.
- I would give disciplinary sanctions and lock-in’s for inmates disobeying the rules, preform constantly checking inmates cells and actions throughout the day, reporting anything suspicious
- Other tasks were to preform occasional head counts of my pod and to make sure inmates were recorded and transported to where they need to be
- End of shift, make sure all inmates are locked in for the night and preform a final check on all supplies and personnel in the Pod before leaving
Education
Bachelor Degree - Criminal Justice, Investigation
Western New England University
Springfield, Massachusetts05.2021
High School Diploma -
St. Johns The Baptist Diocesean High School
West Islip, New York06.2017
Some College (No Degree) -
Coursera
Mountain View, CASkills
- Time Management
- Managerial Duties
- Bilingual
- Critical Thinker
- Work Driven
- Multi-tasker
- Adaptability and flexibility
- Critical thinking
- Attention to detail
- Team Player
- Banking
- Resourcefulness
- Sales techniques
- Regulatory compliance
- Customer relationship management
Timeline
Relationship Banker, Part-Teller
Bank of America
08.2024 - Current
Security Officer/ Receptionist
Syenos Health
10.2022 - 11.2023
Private Investigator, surveillance investigations
HUB Enterprises/ Ethos Inc.
09.2021 - 07.2022
Correctional Officer
Hampden County Correctional Facility
06.2021 - 08.2021
Assistant Manager, Chief of Security
Patchogue Jewelers
05.2015 - 07.2024
Bachelor Degree - Criminal Justice, Investigation
Western New England University
High School Diploma -
St. Johns The Baptist Diocesean High School
Some College (No Degree) -
Coursera