Nicolas Enriquez
San Antonio
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
San Antonio Water System
San Antonio, TX
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled an average of 80-100 customer interactions daily via phone, and live chat, ensuring resolution of inquires with a focus on customer satisfaction and one call resolutions.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with customers and staff.
Maintenance Worker
City of San Antonio
San Antonio, TX
09.2021 - 02.2022
- Maintained equipment and facilities by performing regular inspections and addressing issues promptly.
- Provided support for setup and teardown of events, enhancing operational readiness for various activities.
- Improved overall facility conditions with routine landscaping and clean-up tasks.
- Delivered Flyers to San Antonio residents regarding brush/bulk pickup.
Barback
Tower of Americas
San Antonio, TX
04.2018 - 09.2021
- Assisted bartenders with drink preparation tasks, resulting in faster service for customers
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Improved team morale, trained new barbacks on proper techniques and bar procedures.
- Maintained strict adherence to legal and safety regulations, ensuring safe drinking environment.
Education
High School Diploma -
Brackenridge High School
San Antonio, TX05-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Microsoft Office Suite
- Adobe creative suite
Timeline
Customer Service Representative
San Antonio Water System
06.2022 - Current
Maintenance Worker
City of San Antonio
09.2021 - 02.2022
Barback
Tower of Americas
04.2018 - 09.2021
High School Diploma -
Brackenridge High School
Similar Profiles
Damien GusmeDamien Gusme
Wastewater Maintenance Mechanic at San Antonio Water SystemWastewater Maintenance Mechanic at San Antonio Water System
LUIS GARZALUIS GARZA
Journeyman Electrician at SAN ANTONIO WATER SYSTEMJourneyman Electrician at SAN ANTONIO WATER SYSTEM
EVELYN BELMAREZEVELYN BELMAREZ
Customer Service Representative at SAN ANTONIO WATER SYSTEMCustomer Service Representative at SAN ANTONIO WATER SYSTEM
Jacob GonzalesJacob Gonzales
Perioperative Services Attendant at University HealthPerioperative Services Attendant at University Health
Daisy AguirreDaisy Aguirre
Recreation Lead at Jurupa Community Services DistrictRecreation Lead at Jurupa Community Services District