Nicolas Flores
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Banking Customer Service Representative
USAA Federal Savings Bank
03.2024 - Current
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Shift Leader
Little Caesars Pizza
03.2021 - Current
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
- Upheld company standards and compliance requirements for operations.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Lumber Associate
Home Depot
06.2020 - 02.2021
- Maneuvered heavy loads around lumberyard and job sites with materials handling equipment and forklifts.
- Loaded and unloaded materials like drywall, shingles and plywood for customers.
- Learned lumber products and manufacturer differences to give customers sound advice on building materials.
- Boosted sales by recommending target materials and products to enhance planned purchases.
- Operated saws, forklifts and wood splitters.
- Assisted contractors and other customers find products and load vehicles.
- Accurately assembled orders and built loads for delivery.
Food Service Worker
IHOP
12.2017 - 12.2019
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Received food orders from individuals and explained offerings.
- Followed recipes and customer requests to prepare meals.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
Education
High School Diploma -
Clark High School
San Antonio, TX05.2020
Skills
- Problem-Solving
- Team Collaboration and Leadership
- Staff Supervision
- Customer Service Management
- Client Support
- Positive Attitude
- Training Assistance
- Interpersonal Relations
- Client confidentiality
Timeline
Banking Customer Service Representative
USAA Federal Savings Bank
03.2024 - Current
Shift Leader
Little Caesars Pizza
03.2021 - Current
Lumber Associate
Home Depot
06.2020 - 02.2021
Food Service Worker
IHOP
12.2017 - 12.2019
High School Diploma -
Clark High School
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