Nick Froggét

Manage day to day tasks which include:

• Hiring and managing a 5 person staff and schedule
• Customer-ins/check outs, and scheduling
• Give customers guidance on lift usage and proper safety precautions
• Supervise customers to ensure they are safe in the shop environment
• Offer customers input and advice on how to properly complete their automotive DIY projects, as well as supply them with correct tools and equipment to complete work properly and safely
• Order parts for customer projects as need be
• Inspect and maintain shop equipment, as well as consumables
• Verify tool/equipment inventory on a regular basis

Positive guest interaction via calls, email, and in person. Translate vehicle mechanical needs from technician to guest, recommend repairs and any additional maintenance items necessary. Ensure customer vehicles are in top operating condition, to ensure a seamless ownership experience and promote brand loyalty.

Positive guest interaction via calls, email, and in person. Translate vehicle mechanical needs from technician to guest, recommend repairs and any additional maintenance items necessary. Ensure customer vehicles are in top operating condition, to ensure a seamless ownership experience and promote brand loyalty.

Entered data from purchases, cross-referenced receipts and invoices to tally annual expenses in Quickbooks. Performed access control hardware installation in large scale projects.

Assisted advisors and guests with moving vehicles around service area, parking lot and garage, as well as washing vehicles. Implemented parked process for improved dealership flow and reduced wait times for customers.

Assisted guests with bags or luggage and safely park their vehicles in the dedicated areas. Perform bellhop duties, assisting guests with their belongings as they arrive to hotel.

Performed seal-coating and striping in parking lots, drove dual axle work trucks and hauled paving equipment in utility trailers.