Nicolas Gaona
Tucson,AZ
Summary
Results driven and dynamic Sales Manager with a proven track record excelling in exceeding performance standards. Expert in KPI analysis and reporting, consistently exceeding sales targets through team building, strategic customer engagement and internal and external solutions. Highly adaptable and fluid in hitting ever moving targets in a sales environment. Committed to fostering professional development and driving results in high-performing sales environments.
Overview
18
18
years of professional experience
Work History
Sales Manager
Ashley Global Retail
02.2024 - Current
- Achieved and exceeded established KPI's for company through helping build and maintain a winning team.
- Increased sales revenue by implementing effective sales strategies and through customer involvment.
- Built lasting client relationships through excellent customer service and consistent followups.
- Assisted leading a successful sales team by providing motivational coaching and direction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients' specific needs.
- Provided ongoing training and mentorship for sales staff, fostering professional development and career growth.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Established and maintained a metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Achieved and exceeded established KPI's for company through helping build and maintain a winning team.
Assistant Store Manager
Sam Levitz Furniture Company Incorporated
09.2017 - 02.2024
- Managed opening and closing procedures and recommended changes where applicable.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations and/ or performance.
- Worked with upper management on developing and implementing company wide sales training course.
- Worked with upper management on identifying new business systems and worked with developers on customizing systems based on the company's needs.
- Worked alongside IT supervisor to track and analyze company performance data and assisted upper management in developing and implementing company wide improvements to drive performance such as new compensation scales and KPI standards.
- Led company wide training on new systems for sales staff, management staff and customer service staff.
- Interviewed, hired, trained and mentored new sales staff on company policies, procedures, and best practices to ensure their success within the organization.
- Identified candidates, developed and promoted several sales associates and customer service representatives into management roles within company.
- Trained, coached and evaluated sales managers to oversee sales teams.
- Recruited, interviewed, hired and trained cashiers and customer service representatives.
- Coached sales associates in product specifications, sales incentives, and selling techniques.
- Conducted regular performance evaluations of sales team and sales management team while providing constructive feedback resulting in the highest producing stores for the company.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Sales Manager
Sam Levitz Furniture Company Incorporated
08.2016 - 09.2017
- Led a successful sales team by providing motivational coaching and evaluating performance providing guidance and direction on maximizing performance
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently exceeded sales targets through diligent effort and persistence in closing deals and building and maintaining a high performing team.
- Assisted in recruiting talent for the sales team, contributing to a high-performing work environment.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Closed sales with hands-on approach, led by example demonstrating what it was required for success on the job.
- Set goals with and for team members, tracked progress and implemented any necessary changes at an individual level to achieve individual and group success.
Sales Associate
Sam Levitz Furniture Company Incorporated
01.2015 - 08.2015
- Helped customers furnish their homes by qualifying needs and interests and providing ideal solutions resulting in good buying decisions and excellent customer satisfaction.
- Assisted customers in choosing and applying for different financing programs to facilitate their home furnishing needs.
- Eagerly participated in all mandatory and optional training offered in order to maximize effectiveness in position.
- Set daily, weekly and monthly goals and tracked progress based on results from each individual customer interaction. Sought out help from management and made appropriate adjustments any time goals were not being met.
- Exceeded all company sales standards every month on sales floor; finished top 3 out of over 150 sales associates in all KPI's every month on sales floor. Worked for only 7 months on sales floor and finished top 10 company wide for yearly written business.
- Handled all customer service issues to the full extent I was able to, based on company operating procedures, in order to build loyal client base, lift customer satisfaction and gain referrals.
- Marketed myself and the company out side of on-site working hours to bring in additional business.
Sales Associate
Sears
05.2012 - 10.2014
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Led store in multiple sales KPI's for the duration of my employment.
Sales Associate
GNC, General Nutrition Center
06.2007 - 04.2010
- Solved customer shopping needs by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Opened and closed store; key holder.
- Signed up customers to paid-for loyalty program.
Education
No Degree - Civil Engineering, Accounting, Business Management
University of Arizona
Tucson, AZHigh School Diploma -
Canyon Del Oro High School
Tucson, AZ05-2007
Skills
- Training and development
- CRM System Proficiency
- Customer Engagement
- Performance evaluation
- Team building
- Data analysis
- Sales operations
- Analytical problem solver
- KPI Analysis and Reporting
- Results-Driven Focus
- Performance coaching
- Training and development
Timeline
Sales Manager
Ashley Global Retail
02.2024 - Current
Assistant Store Manager
Sam Levitz Furniture Company Incorporated
09.2017 - 02.2024
Sales Manager
Sam Levitz Furniture Company Incorporated
08.2016 - 09.2017
Sales Associate
Sam Levitz Furniture Company Incorporated
01.2015 - 08.2015
Sales Associate
Sears
05.2012 - 10.2014
Sales Associate
GNC, General Nutrition Center
06.2007 - 04.2010
No Degree - Civil Engineering, Accounting, Business Management
University of Arizona
High School Diploma -
Canyon Del Oro High School
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